Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product arrived in a filthy box with missing fastener and miss aligned door frame. We were told there was no replacement in stock and it would be 6 weeks before Noel stock came in. We agreed a discount and I sourced the fastener and straightened the door frame only to fund a split that would have been clear in manufacturing. This is not a great product with zero quality control and I would not recommend it.”

Helpful Report

Posted 3 years ago

Good day, Looking back at the communication via email. I can see that we did offer an exchange or a partial refund and you had accepted the partial refund. We are sorry that you feel we did not meet your expectations this time. Kind regards Roseland

Posted 3 years ago

“Do not bother- bought a TV unit. Courier (XDP) failed to deliver on 3 occasions. It finally arrived a week late. The item was broken so it had to be returned. XDP were again supposed to collect the item over a week ago. Still to date the item is sitting in my hallway waiting for collection. Diabolical service all round.”

Helpful Report

Posted 3 years ago

Hello Jeff Greenfield Dear Jeff Greenfield, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. You will shortly be contacted in order to obtain order information, please do respond so that we can speak with you directly. Regards Roseland

Posted 3 years ago

Update: It was nice to talk to you today. I am glad we could resolve this for you. Kind regards Roseland

Posted 3 years ago

“We recently purchased small chichester bookcase that should have been ivory and turned out to be grey. I couldn't fault the quality of the item however the response from Roseland was that if they exchanged it we would get another grey one. I suggested they review their colours and photography as it its quite clear there are distinct differences in the images but the reality seems a little disconnected. Review above is reflective of the totally unacceptable customer service and a failure to acknowledge the problem.”

Helpful Report

Posted 3 years ago

Hello Simon, I apologise if the customer service did not meet expectations, this would not be our intension. We will contact you directly so we can look into this for you. kind regards Roseland

Posted 3 years ago

“We ordered 4 items and waited over 6 weeks for our order to be completed. 50% of it arrived damaged and had to be returned. Not the best quality furniture but we like the look of the London bookcases so kept them. We didn’t feel that the London nest of tables matched the bookcases very well and as these also arrived damaged we got a refund for these.”

Helpful Report

Posted 3 years ago

Hello, We are sorry that there was an issue with the original items purchased, I see that we have sent a new one to you and hope all is ok for you. Kind regards Roseland

Posted 3 years ago

“I actually rang the store before I ordered and was told both items are in stock and could be delivered in 6 to 8 days. Ordered on the 27th May got message that dispatched on the 2nd of June all good....But then nothing!!! started contacting them on the the 7th of June as no response from the delivery company this went on until the 15th of June when they still could not resolve the issue so I cancelled the order. And the attitude for the cancellation was they didn't care. I would avoid this company as they fail to deliver in the agreed time scale and they must have loads of customers anyway as cancelling a £800 plus order meant nothing to them...”

Helpful Report

Posted 3 years ago

Dear Michael De Koning, We are sorry we did not meet your expectations, we will contact you shortly on this matter. Please do reply so we can contact you directly. Kind regards Roseland

Posted 3 years ago

“We're still waiting on our delivery and have received zero communication. It should have arrived 10 days ago!”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to hear that you are not happy with the service so far. I can see that the item that you ordered is listed as an estimated 10 working days for delivery. I can see that you are based in Scotland which can take a little longer for delivery. I have chased the delivery company for a delivery date and we will be in contact once they reply. I am sorry for the delay. Kind regards Roseland Furniture

Posted 3 years ago

“Not sure what my product looks like as it hasn't arrived yet! One day perhaps!!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review Jim. I am sorry to hear that you have not yet received delivery. I have been in contact with the delivery company requesting that they provide a potential delivery date as soon as possible. Once we have a reply from them, then we will be in contact. I am sorry for the delay. Kind regards

Posted 3 years ago

“I'm not happy as they knew I couldn't move till lockdown was finished & it'd be over 30days but they told me itd be fine as its exceptional circumstances but once moved & unpackaged goods, one item was damaged but they refused to do anything about it as it was over the 30days. Won't be using them again after this.”

Helpful Report

Posted 3 years ago

Hello, We do ask that items are checked when they are received I'm afraid. Having checked your order we can see that the items were received on the 2nd March, We had not been made aware within the stated time that there was an issue,. We have also been informed that you have moved house since you have received the item. I apologise that we have not met your expectations. Kind regards Roseland

Posted 3 years ago

“Furniture was substandard and very poor quality...have returned goods awaiting a refund”

Helpful Report

Posted 3 years ago

I am sorry to hear that you were not happy with your item. We will contact you shortly on this matter. Kind regards Roseland

Posted 3 years ago

“I was not at all happy with my purchase, it said it was solid wood, it definitely is NOT solid wood. It’s MDF, also when I messaged about the sideboard no one got back to me. Very disappointed”

Helpful Report

Posted 3 years ago

Hello, I am sorry you are not happy with your item, We will contact you shortly about this. Unfortunately we cannot see any communication from you on the issue with the sideboard. Kind regards Roseland

Posted 3 years ago

“Out of stock at first, money taken, when back in stock shambolic delivery service, it took the 5th time of dates and times for item to arrive, 1st item damaged not a happy customer”

Helpful Report

Posted 3 years ago

Hello Nicola, It was good to speak to you , I am glad that we were able to talk about the issue you have had and we came to some conclusion. Kind regards Roseland

Posted 3 years ago

“I waited a week before receiving information from the delivery company. They notified me on the day, they would deliver between a 2 hour slot. It never came. Roseland said they would find out where it was. They didn't feed back, I had to ask. A further week later, I received another message from the delivery company, that I'd receive the item that day, within a 2 hour slot. Again, it didn't come. On both occasions, I moved arrangements around to ensure I was able to receive delivery. I requested a refund from Roseland and I am told they will refund me once they receive the order back!!! Not OK. Why should I have to wait for my money back. I have no furniture., my sons clothes are all over his bedroom floor.”

Helpful Report

Posted 3 years ago

Hello Karina, We have addressed the issue of your delivery and the reasons this failed you , we have spoken directly to the operations manager to look into the failure a bit more indepth. I do apologise that we could not fulfil your order this time. Kind regards Roseland

Posted 3 years ago

“Product shoddy and you dont answer your emails promptly”

Helpful Report

Posted 3 years ago

Hello, I am sorry you feel this way, having looked at the emails we have corresponded with all emails being answered within a couple of hours. Unfortunately the issue was a warehouse error, these do happen sometimes I'm afraid. ( Human Error) We try to rectify as quickly as possible. The collection has been booked for the error item.

Posted 3 years ago

“Absolutely shambolic service, beyond a joke!! Received a damaged chest of drawers, replacement was even worse so I cancelled the order. Four times I’ve been given dates for collection, didn’t turn up, no communication. Roseland emailed to say they would take responsibility if I left it outside for collection today..surprise surprise they haven’t collected it! AND THEY STILL WON’T REFUND, WOULD NOT RECOMMEND!!!”

Helpful Report

Posted 3 years ago

Dear Alison, We are sorry that were not able to meet your expectations and the collection by the courier has been a bit of an ordeal. We are working to rectify this and have booked a different courier for you. We are looking into why this has happened as this is not what we expect from our service. Kind regards Roseland

Posted 3 years ago

“I haven’t yet received my purchase so cannot write a review it’s taken over 2 half weejs to get the delivery date”

Helpful Report

Posted 3 years ago

Thank you for leaving your feedback Pamela. I can see that the website listing states 10 working days for delivery for that particular item. This excludes bank holidays and weekends. Therefore delivery should still be within the estimate given on the listing at the time of placing the order. I am sorry if this is longer than you were expecting and we hope that you love your new furniture when it does arrive. Kind regards Roseland Furniture

Posted 3 years ago

“Not really sure why you are sending me this when the product I ordered was promised for 30 May 2021 and yet I still do not have it or any information as to its whereabouts”

Helpful Report

Posted 3 years ago

Thank you for your feedback Lorraine. I am sorry for the delay with your order. I can see that you have been in contact with the customer service team who are currently chasing this up for you. They will be in contact as soon as they have further information in regards to a delivery date. Kind regards Roseland Furniture

Posted 3 years ago

“Unfortunately I had a bad experience with your furniture it was all damaged on the corners bedside x 2 and a chest of drawers. It all had to go back as it was severely damaged I didn’t want to reorder.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Jayne. We are sorry to hear that you did not have a great experience with us. I can see that the refund had been issued back to you and that the goods have been collected. Kind regards Roseland Furniture

Posted 3 years ago

“The furniture was of a very poor quality but I have to say the customer service was amazing, arranged collection to send it back, and the refund was immediate. Can’t fault the company for the professional way they dealt with it.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. I am sorry to hear that there was a problem with the furniture but we are glad that you are happy with the service that you received from the aftersales team. Best regards Roseland Furniture

Posted 3 years ago

“Bought a dressing table set. On assembly, the brackets for the tilting mirror were clearly not correct, and so I contacted Roseland for support. I sent in photos to confirm what was wrong, and was told that the brackets would be sent out and I should receive them in 4-6 days. OK I thought, good service. I threw away the original packaging. The next day, I was emailed, telling me to contact Ben, and he would explain to me how the brackets could be used to set up the mirror. Clearly, a way of 'making do', rather than sending out the correct item in the first place. After 4 days of emails going back and forth, I eventually asked for a refund! Waiting for that now. I know it's not the end of the world, but a lot of time wasted and very poor customer service to have me running around after them to get it sorted when the error was theirs. Very reluctant to order from them again.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. I am sorry that we could not come to an agreement with how best to proceed to rectify this. The brackets were correct but were assembled incorrectly. We offered to call you to so that we could explain how they needed to be fitted but you instead wished to return the goods for a refund. We have therefore arranged to collect the goods from you as per your request. I am sorry if this experience has not met your expectations on this occasion. Best regards Roseland Furniture

Posted 3 years ago

“You have asked for a review regarding furniture and service from your company. Unfortunately I find it impossible to review either as yet we have not received the furniture. However the matter is being addressed by your delivery company and to date we do not require any further assistance from yourselves. It does not help that your company issue delivery dates which you have no hope of fulfilling.”

Helpful Report

Posted 3 years ago

Dear Mrs K S Pluse, We aim to deliver within the 10 days from the dispatch of the item. We have looked at your delivery and this is due shortly. Unfortunately we have had a bank holiday in-between which does have an effect on our deliveries as we only deliver on working days. We apologise for the delay. Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews