Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Furniture was well built, but the colour was not as expected. The lead time was ridiculous. Delivery was not smooth - no communication and delivered outside of delivery window by a very rude/obnoxious person and then shocking customer service around the 4 items not being the Correct colour or even the same colour as each other! None existent attempts at resolution from Roseland and I’m left with the cost of having to get the pieces painted so they match one another. Would not recommend at all!”

Helpful Report

Posted 4 years ago

Hello Kathleen, We have responded to you on the matter of the colour of your lamp table and as yet, have not had a response. We apologise that the delivery was outside the window given, these are estimated times for the delivery to take place and can be outside of the time given. The lead-time on the items are currently longer than expected. This is due to the global situation on production and a depleted & short supply of wood & American Oak. This is across the globe and it seems all suppliers and manufacturers are having the same issues. We are still awaiting your reply to us so we can help resolve your situation. Kind regards Roseland

Posted 4 years ago

“It saddens me to write this review. Firstly I'm pleased with the item of furniture I ordered but utterly appalled by the courier used to deliver the item. This is the reason for the 1 star review & the fact that I will never shop at Roseland Furniture again. The courier used was XPD. I was contacted with less than an hours notice to inform me that my sideboard would be delivered that day. I was away on holiday. When I tried to call XPD to advise that I was not home I was unable to inform them because I do not have a contract with them. Roseland Furniture do. I had to pay 7 pence per minute to discover that. I tried to inform them through their website, but as the item had already been loaded & dispatched no changes to the order could be made. I subsequently phoned Roseland's customer service team who reassured me that the item would be delivered the following week. I then received a phone call from the delivery driver asking me if I was home. I tried to explain that I wasn't & relayed the conversation with Roseland's customer service team. He put the phone down on me. As the driver called me on his mobile I sent him I text asking him to contact his team at head office to get the latest information. He didn't reply to acknowledge the message. The following day I got a phone call from my elderly neighbour asking when I would be home to collect the large heavy parcel that had been left with him. The whole approach adopted by XPD may provide a cheap delivery option, but they show a total disregard & lack of consideration for Roseland's customers. They also showed a complete disregard for Roseland's customer service team. I do not believe it is acceptable & therefore will not shop with Roseland again until they use a reputable delivery partner.”

Helpful Report

Posted 4 years ago

Hello Alicia. Thank you for taking the time to leave a review. I am sorry that xdp failed to delay the delivery despite your request to do so. I can see that by the time that you were in contact with us about wanting to delay delivery, the goods were already on the drivers van and out for delivery. We did indeed speak with xdp who would have tried to contact the driver but unfortunately, it seems as though they could not reach the driver in time. After you spoke with the driver on the phone, he certainly should have taken the goods back to the depot instead of leaving the goods with your neighbour. I am really sorry that he took it upon himself to deliver to your neighbour despite your conversation on the telephone. We will inform the couriers head office of this so that they can speak with the driver about the way they behaved in in this instance. We do use a number of different couriers for delivery, so if you did wish to purchase anything in the future then we can always arrange for a different courier to deliver to your address. Please just contact us prior to placing an order and we will arrange that for you. Best regards Roseland Furniture

Posted 4 years ago

“Ordered a book case a couple of weeks ago and still hasn't arrived. I hadn't heard anything so emailed them. They said they'd attempted delivery 3 times (coincidentally once on the day I emailed) but no delivery note was left and we didn't hear the doorbell. No communication or apology. I wouldn't buy from them again.”

Helpful Report

Posted 4 years ago

Hello, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. You will shortly be contacted in order to obtain order information, please do respond so that we can speak with you directly. Regards Roseland

Posted 4 years ago

“Terrible packaging and courier. Would not recommend. Courier didn’t contact me to let me know delivery date. Package left by the bins and was covered in rainwater. Item badly scratched. Bad experience. .”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us feedback. I am really sorry that the courier driver left the goods unattended without instructions to do so by yourself. I can see that we have raised this with the customer service manager at XDP who has since spoken to the driver about their actions. I am sorry to hear that the goods were found to be faulty. I can see that we have since collected this from you and issued you with a refund as requested. Kind regards Roseland Furniture

Posted 4 years ago

“Furniture arrived with handle missing and one damaged. Emailed them to replace and no feedback”

Helpful Report

Posted 4 years ago

Thank you for your feedback. I have looked at our email inbox and can confirm that we have not received an email from your email address at any point. I have searched this by using the email address that you provided when placing the order. I have a feeling that you may have sent an email to the incorrect email address as we are currently responding to all emails well within 24 hours. Please email info@roselandfurniture.com and a member of the customer service team will rectify this for you. Kind regards Roseland Furniture

Posted 4 years ago

“The product arrived in a filthy box with missing fastener and miss aligned door frame. We were told there was no replacement in stock and it would be 6 weeks before Noel stock came in. We agreed a discount and I sourced the fastener and straightened the door frame only to fund a split that would have been clear in manufacturing. This is not a great product with zero quality control and I would not recommend it.”

Helpful Report

Posted 4 years ago

Good day, Looking back at the communication via email. I can see that we did offer an exchange or a partial refund and you had accepted the partial refund. We are sorry that you feel we did not meet your expectations this time. Kind regards Roseland

Posted 4 years ago

“Do not bother- bought a TV unit. Courier (XDP) failed to deliver on 3 occasions. It finally arrived a week late. The item was broken so it had to be returned. XDP were again supposed to collect the item over a week ago. Still to date the item is sitting in my hallway waiting for collection. Diabolical service all round.”

Helpful Report

Posted 4 years ago

Hello Jeff Greenfield Dear Jeff Greenfield, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. You will shortly be contacted in order to obtain order information, please do respond so that we can speak with you directly. Regards Roseland

Posted 4 years ago

Update: It was nice to talk to you today. I am glad we could resolve this for you. Kind regards Roseland

Posted 4 years ago

“We recently purchased small chichester bookcase that should have been ivory and turned out to be grey. I couldn't fault the quality of the item however the response from Roseland was that if they exchanged it we would get another grey one. I suggested they review their colours and photography as it its quite clear there are distinct differences in the images but the reality seems a little disconnected. Review above is reflective of the totally unacceptable customer service and a failure to acknowledge the problem.”

Helpful Report

Posted 4 years ago

Hello Simon, I apologise if the customer service did not meet expectations, this would not be our intension. We will contact you directly so we can look into this for you. kind regards Roseland

Posted 4 years ago

“We ordered 4 items and waited over 6 weeks for our order to be completed. 50% of it arrived damaged and had to be returned. Not the best quality furniture but we like the look of the London bookcases so kept them. We didn’t feel that the London nest of tables matched the bookcases very well and as these also arrived damaged we got a refund for these.”

Helpful Report

Posted 4 years ago

Hello, We are sorry that there was an issue with the original items purchased, I see that we have sent a new one to you and hope all is ok for you. Kind regards Roseland

Posted 4 years ago

“I actually rang the store before I ordered and was told both items are in stock and could be delivered in 6 to 8 days. Ordered on the 27th May got message that dispatched on the 2nd of June all good....But then nothing!!! started contacting them on the the 7th of June as no response from the delivery company this went on until the 15th of June when they still could not resolve the issue so I cancelled the order. And the attitude for the cancellation was they didn't care. I would avoid this company as they fail to deliver in the agreed time scale and they must have loads of customers anyway as cancelling a £800 plus order meant nothing to them...”

Helpful Report

Posted 4 years ago

Dear Michael De Koning, We are sorry we did not meet your expectations, we will contact you shortly on this matter. Please do reply so we can contact you directly. Kind regards Roseland

Posted 4 years ago

“We're still waiting on our delivery and have received zero communication. It should have arrived 10 days ago!”

Helpful Report

Posted 4 years ago

Thank you for your review. I am sorry to hear that you are not happy with the service so far. I can see that the item that you ordered is listed as an estimated 10 working days for delivery. I can see that you are based in Scotland which can take a little longer for delivery. I have chased the delivery company for a delivery date and we will be in contact once they reply. I am sorry for the delay. Kind regards Roseland Furniture

Posted 4 years ago

“Not sure what my product looks like as it hasn't arrived yet! One day perhaps!!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review Jim. I am sorry to hear that you have not yet received delivery. I have been in contact with the delivery company requesting that they provide a potential delivery date as soon as possible. Once we have a reply from them, then we will be in contact. I am sorry for the delay. Kind regards

Posted 4 years ago

“I'm not happy as they knew I couldn't move till lockdown was finished & it'd be over 30days but they told me itd be fine as its exceptional circumstances but once moved & unpackaged goods, one item was damaged but they refused to do anything about it as it was over the 30days. Won't be using them again after this.”

Helpful Report

Posted 4 years ago

Hello, We do ask that items are checked when they are received I'm afraid. Having checked your order we can see that the items were received on the 2nd March, We had not been made aware within the stated time that there was an issue,. We have also been informed that you have moved house since you have received the item. I apologise that we have not met your expectations. Kind regards Roseland

Posted 4 years ago

“Furniture was substandard and very poor quality...have returned goods awaiting a refund”

Helpful Report

Posted 4 years ago

I am sorry to hear that you were not happy with your item. We will contact you shortly on this matter. Kind regards Roseland

Posted 4 years ago

“I was not at all happy with my purchase, it said it was solid wood, it definitely is NOT solid wood. It’s MDF, also when I messaged about the sideboard no one got back to me. Very disappointed”

Helpful Report

Posted 4 years ago

Hello, I am sorry you are not happy with your item, We will contact you shortly about this. Unfortunately we cannot see any communication from you on the issue with the sideboard. Kind regards Roseland

Posted 4 years ago

“Out of stock at first, money taken, when back in stock shambolic delivery service, it took the 5th time of dates and times for item to arrive, 1st item damaged not a happy customer”

Helpful Report

Posted 4 years ago

Hello Nicola, It was good to speak to you , I am glad that we were able to talk about the issue you have had and we came to some conclusion. Kind regards Roseland

Posted 4 years ago

“I waited a week before receiving information from the delivery company. They notified me on the day, they would deliver between a 2 hour slot. It never came. Roseland said they would find out where it was. They didn't feed back, I had to ask. A further week later, I received another message from the delivery company, that I'd receive the item that day, within a 2 hour slot. Again, it didn't come. On both occasions, I moved arrangements around to ensure I was able to receive delivery. I requested a refund from Roseland and I am told they will refund me once they receive the order back!!! Not OK. Why should I have to wait for my money back. I have no furniture., my sons clothes are all over his bedroom floor.”

Helpful Report

Posted 4 years ago

Hello Karina, We have addressed the issue of your delivery and the reasons this failed you , we have spoken directly to the operations manager to look into the failure a bit more indepth. I do apologise that we could not fulfil your order this time. Kind regards Roseland

Posted 4 years ago

“Product shoddy and you dont answer your emails promptly”

Helpful Report

Posted 4 years ago

Hello, I am sorry you feel this way, having looked at the emails we have corresponded with all emails being answered within a couple of hours. Unfortunately the issue was a warehouse error, these do happen sometimes I'm afraid. ( Human Error) We try to rectify as quickly as possible. The collection has been booked for the error item.

Posted 4 years ago

“Absolutely shambolic service, beyond a joke!! Received a damaged chest of drawers, replacement was even worse so I cancelled the order. Four times I’ve been given dates for collection, didn’t turn up, no communication. Roseland emailed to say they would take responsibility if I left it outside for collection today..surprise surprise they haven’t collected it! AND THEY STILL WON’T REFUND, WOULD NOT RECOMMEND!!!”

Helpful Report

Posted 4 years ago

Dear Alison, We are sorry that were not able to meet your expectations and the collection by the courier has been a bit of an ordeal. We are working to rectify this and have booked a different courier for you. We are looking into why this has happened as this is not what we expect from our service. Kind regards Roseland

Posted 4 years ago

“I haven’t yet received my purchase so cannot write a review it’s taken over 2 half weejs to get the delivery date”

Helpful Report

Posted 4 years ago

Thank you for leaving your feedback Pamela. I can see that the website listing states 10 working days for delivery for that particular item. This excludes bank holidays and weekends. Therefore delivery should still be within the estimate given on the listing at the time of placing the order. I am sorry if this is longer than you were expecting and we hope that you love your new furniture when it does arrive. Kind regards Roseland Furniture

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews