Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not really sure why you are sending me this when the product I ordered was promised for 30 May 2021 and yet I still do not have it or any information as to its whereabouts”

Helpful Report

Posted 4 years ago

Thank you for your feedback Lorraine. I am sorry for the delay with your order. I can see that you have been in contact with the customer service team who are currently chasing this up for you. They will be in contact as soon as they have further information in regards to a delivery date. Kind regards Roseland Furniture

Posted 4 years ago

“Unfortunately I had a bad experience with your furniture it was all damaged on the corners bedside x 2 and a chest of drawers. It all had to go back as it was severely damaged I didn’t want to reorder.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Jayne. We are sorry to hear that you did not have a great experience with us. I can see that the refund had been issued back to you and that the goods have been collected. Kind regards Roseland Furniture

Posted 4 years ago

“The furniture was of a very poor quality but I have to say the customer service was amazing, arranged collection to send it back, and the refund was immediate. Can’t fault the company for the professional way they dealt with it.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review. I am sorry to hear that there was a problem with the furniture but we are glad that you are happy with the service that you received from the aftersales team. Best regards Roseland Furniture

Posted 4 years ago

“Bought a dressing table set. On assembly, the brackets for the tilting mirror were clearly not correct, and so I contacted Roseland for support. I sent in photos to confirm what was wrong, and was told that the brackets would be sent out and I should receive them in 4-6 days. OK I thought, good service. I threw away the original packaging. The next day, I was emailed, telling me to contact Ben, and he would explain to me how the brackets could be used to set up the mirror. Clearly, a way of 'making do', rather than sending out the correct item in the first place. After 4 days of emails going back and forth, I eventually asked for a refund! Waiting for that now. I know it's not the end of the world, but a lot of time wasted and very poor customer service to have me running around after them to get it sorted when the error was theirs. Very reluctant to order from them again.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review. I am sorry that we could not come to an agreement with how best to proceed to rectify this. The brackets were correct but were assembled incorrectly. We offered to call you to so that we could explain how they needed to be fitted but you instead wished to return the goods for a refund. We have therefore arranged to collect the goods from you as per your request. I am sorry if this experience has not met your expectations on this occasion. Best regards Roseland Furniture

Posted 4 years ago

“You have asked for a review regarding furniture and service from your company. Unfortunately I find it impossible to review either as yet we have not received the furniture. However the matter is being addressed by your delivery company and to date we do not require any further assistance from yourselves. It does not help that your company issue delivery dates which you have no hope of fulfilling.”

Helpful Report

Posted 4 years ago

Dear Mrs K S Pluse, We aim to deliver within the 10 days from the dispatch of the item. We have looked at your delivery and this is due shortly. Unfortunately we have had a bank holiday in-between which does have an effect on our deliveries as we only deliver on working days. We apologise for the delay. Kind regards Roseland

Posted 4 years ago

“We ordered a coffee table on May 18 and still have not received delivery of the table. So we don't have a review to post at the moment.”

Helpful Report

Posted 4 years ago

Hello Melanie. Thank you for leaving a review and I am sorry to hear this. I can see that we are in the process of chasing the courier for you and are awaiting for an update. As soon as we have further information then we will let you know. Best regards Roseland Furniture

Posted 4 years ago

“Ordered a chest of drawers, the first one arrived and the leg was cracked and damaged so was returned and replaced. Second one arrived and had damage to the side and the paint was cracked. Both were packaged well so can only presume that both were sent damaged. Very dissapointed.”

Helpful Report

Posted 4 years ago

Dear Rachel, We are very sorry that this has happened for you, it is an unusual occurrence and is not what we expect from our items. WE have contacted you on this matter via email. Kind regards Roseland

Posted 4 years ago

“Purchased a chest of drawers. When the product arrived two knobs were missing. I contacted the customer services but three weeks on I still have not received them and the product looks incomplete. Terrible service.”

Helpful Report

Posted 4 years ago

Dear Customer The handles have been sent again, I am sorry that they did not arrive the first time. We did contacted you on this through an email message last week. Kind regards Roseland

Posted 4 years ago

“I will when I receive my order”

Helpful Report

Posted 4 years ago

Hello Anne Jones, We are sorry you have not received this yet. We are looking into this for you. We will update you as soon as we have more information. Kind regards Roseland

Posted 4 years ago

“Awful company to buy from with terrible customer service.”

Helpful Report

Posted 4 years ago

Hello. Thank you for taking the time to leave a review. Please could you let us know your details so that I can look into this for you? I have sent you a message requesting more information so that we can hopefully fix things. Best regards Roseland Furniture

Posted 4 years ago

“Delivery - Item left in porch .The delivery driver did not have the courtesy to ring the door bell”

Helpful Report

Posted 4 years ago

Hello Clifford. Thank you for taking the time to leave a review. We were sorry your delivery did not go as expected. The item you ordered was on the standard delivery service, this is a to the door service and unfortunately drivers are not permitted to enter a property as they are not insured to do so. I am sorry that this did not meet your expectations. Best regards Roseland Furniture

Posted 4 years ago

“The bookshelf arrived with 2 cracks and the flimsy back wasn't even attached correctly. Luckily I had some help unpacking it but, when sending it back, I had to repack it myself and I'm nearly 70. For what it is the price is exorbitant. VERY unhappy”

Helpful Report

Posted 4 years ago

Hello Robert. Thank you for taking the time to leave a review. I can see that you initially received an item that was damaged in transit and that we have set up an exchange for you at your request. If you wished to return the replacement for a refund then please contact us via email and the customer service team will arrange that for you. Best regards Roseland Furniture

Posted 4 years ago

“the roseland monks bench was damaged when it arrived”

Helpful Report

Posted 4 years ago

Hello Colleen. Thank you for leaving a review and I am sorry to hear this. I can see that you contacted our customer service team in regards to this and that we have set up an exchange for you at your request. Best regards Roseland Furniture

Posted 4 years ago

“Received an e mail saying that the delivery would be due within two hours but no previous notice given so I couldn’t be there However, the item was then left in the front garden saying it was in a safe place.the service also should have involved taking it to my preferred room and due to the bulky item I cannot now lift it on my own. Terrible service”

Helpful Report

Posted 4 years ago

Hello Mr Castelino. Thank you for leaving us a review and I am sorry that we did not meet your expectations on this occasion. The couriers certainly should not leave the goods without your permission to do so. We will be taking this up with them to avoid this happening in the future. The item that you ordered is sent on a 1-person delivery service which is reflected on the listing. We do offer a 2-person delivery service upgrade which is to the room of choice but this does incur a surcharge. If you do wish to order anything with us in the future then please feel free to contact us in regards to upgrading your delivery prior to placing an order. Best regards Roseland Furniture

Posted 4 years ago

“The delivery was shocking. Would not recommend this company to anyone.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review Mr Edwards. I am sorry that the delivery service did not meet your expectations on this occasion. I can see that your full address was not entered when placing the order through the website so the couriers had trouble finding your property initially. I am glad to see that it was finally delivered on 18th May. Best regards Roseland Furniture

Posted 4 years ago

“Quick delivery - no still waiting 5 weeks after ordering for a delivery date, while Roseland argue with their delivery company. Poor customer service, certainly not putting the customer first”

Helpful Report

Posted 4 years ago

Hello Patrick Lambie. Thank you for taking the time to leave a review. I am really sorry for the delay with the courier making delivery. I have just looked into this for you and the delivery company have confirmed that they have found the missing item. We have therefore asked them to contact you as soon as possible to get the delivery booked in. Best regards Roseland Furniture

Posted 4 years ago

“Really unhappy with the time it's taking to returun faulty goods”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review Mr Lacey. I am sorry that you were not happy with the amount of time that it took to return the faulty goods. I can see that this has since been collected and that the refund has been issued back to yourself. Best regards Roseland Furniture

Posted 4 years ago

“Two items we ordered both arrived damaged as well as there being clear signs of being cheaply/poorly made. Poor value for money. We’ve sent back for a refund. The person sent to collect the items said he takes a lot of Roseland furniture back due to damage!”

Helpful Report

Posted 4 years ago

Hello, We have contacted recently on this matter. We are sorry that you have lost a little faith in us. We are sorry that we did not meet your expectations on this occasion. Kind regards Roseland

Posted 4 years ago

“Your quality control and after sales is awful.”

Helpful Report

Posted 4 years ago

Dear Robert I am sorry that we have not met your expectations, we will contact you shortly for some order information. Please respond so we can speak to you directly. Kind regards Rosealnd

Posted 4 years ago

“Products on website looks wonderful however after purchase Roseland Furniture informing about stock not being available as well they are unable to specify delivery day. I made two separate purchases and one was almost a two month time to be delivered and second took almost five months! Both products was delivered with damage and missing parts. I am extremely disappointed as after first order I wanted to give them another chance perhaps another order proved consistent poor service :(”

Helpful Report

Posted 4 years ago

Hello , We have contacted you today to speak to you directly on this matter. We are sorry there is an issue and we hope we can resolve this for you when we speak. Kind regards Roseland

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews