Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the furniture is not worth the money. The service is shocking, we are trying to get it collected so we can get a refund. No one collected it when they said they were going to and we are having trouble trying to reorganise collection as we can’t get hold of anyone.”

Helpful Report

Posted 4 years ago

Hello John Soanes We’re sorry your experience didn’t match your expectations. You will shortly be contacted in order to obtain order information, please do respond so that we can speak with you directly. Regards Roseland

Posted 4 years ago

“I very rarely write reviews but on this occasion, I will make an exception. I ordered a £350.00 TV corner unit and when it arrived, it was badly damaged. I spoke to customer service and they organised a replacement, this also arrived damaged. The currier used by Roseland failed to collect the original so now I have two units in my house which cannot be used. I mistakenly ordered a third unit and this arrived today, they wrong item has been sent so we refused delivery. I would not use Roseland again in the items were free, not happy at all.”

Helpful Report

Posted 4 years ago

Dear Murray Graham, We’re sorry your experience didn’t match your expectations. You will shortly be contacted in order to obtain order information, please do respond so that we can speak with you directly. When things do go wrong we’d love to make them right. Regards Roseland

Posted 4 years ago

“Item still not delivered after 2 week after having received despatch notification from Roseland. Chased and Roseland said were contacting delivery partner but had to chase every time for them to come back to me. Still no chair more than 2 weeks on or any resolution from Roseland. Won't be purchasing from here again.”

Helpful Report

Posted 4 years ago

Hello, We are sorry that your experience has not met with expectations, we will contact you shortly to gain more information. Please respond so we can speak directly. Kind regards Roseland

Posted 4 years ago

Hello Katy, It was good to speak to you this morning, I am pleased I was able to help you today. Kind regards

Posted 4 years ago

“Can not write a review as item hasn't yet been dispatched”

Helpful Report

Posted 4 years ago

Hello Linda, I am sorry you are yet to receive your item, this is something we will look into for you . We will contact you shortly on this matter. kind regards Roseland

Posted 4 years ago

“I am not happy with the service that I have received from Roseland furniture. I ordered some furniture in September and only received the full order last week, April. I understand the delay and this of been impacted by Covid, however, they did not contact me, I had to keep contacting them for an update. They did email in March to inform that there is going to further delay and offered a couple of options, however then quite a number of days to respond to my decision. They offered money back on the Items which I accepted, however, it then took a further 3 emails as I had not received this refund: I am happy with the furniture but will not be ordering from them again.”

Helpful Report

Posted 4 years ago

“Poor quality. Poor quality control.”

Helpful Report

Posted 4 years ago

“The furniture was fine, no damage.However was left halfway up the drive Nobody rang the front door bell as I expected so I could move the car.I asked two of my neighbours to move the wrapped furniture indoors. I stayed in all day to receive it.I had”

Helpful Report

Posted 4 years ago

Hello Helen Holland, I am sorry the delivery was not as expected, we will contact you for more information on this. kind regards Roseland

Posted 4 years ago

“It is hard to review our items as half our order has still not yet arrived. When I contacted your online support team they were vague and could not help. I have had no response from the courier company and cannot get through to them on the phone. The whole reason we chose to order from Roseland was because we believed our items would arrive while we had holidays planned. 4 weeks later we are still waiting but have been fully charged. We will not be returning customers”

Helpful Report

Posted 4 years ago

“I am so disappointed, I paid £150 each for 2 small bookcases which arrived very well packed but upside down ,they were not flatpacked so I expected reasonable quality not so ,poorly fitting joints and "made in Vietnam " stamped on the bottom ,moreover the shelves are not big enough for anything less than a small paperback .certainly very overpriced at least.”

Helpful Report

Posted 4 years ago

“When the furniture arrived it was damaged, despite the packaging being fine. Also, the fit of some of the shelves was not good with sizeable gaps visible. It’s now been returned, but we’re still waiting for our refund.”

Helpful Report

Posted 4 years ago

“The furniture arrived with no delivery tracking details shared in advance and was left outside the front door while we were out for the day. When we opened the packaging we found it was damaged with a big crack down the side. I have requested a full refund and will not be purchasing from Roseland Furniture again in the future.”

Helpful Report

Posted 4 years ago

Hello, We are very sorry to see the experience has not been as expected, we have contacted you for more information. Please respond so we can contact you directly. Regards Roseland

Posted 4 years ago

“The furniture was poor condition. It did not look like it did in the photographs. The wood was roughly cut and the paint was coming off the door handles. However I had a refund without any problems and customer services was excellent”

Helpful Report

Posted 4 years ago

“We’ve purchased many items from Roseland in the past and have been nothing but pleased with everything. However, we recently purchased a set of drawers that arrived very damaged. I was offered a refund upon their return but I am yet to receive a collection date for the return over a week and a half later. Not a happy customer and unfortunately I won’t be recommending them nor purchasing any of their products again.”

Helpful Report

Posted 4 years ago

“Do not buy from this company. A complete shambles. Not the quality I expected and very inefficient customer service dealing with problems. Ten items ordered 5 need replacing because of damage, missing parts and delivery of incorrect item. Very slow to respond and still waiting for any resolution to these issues. Cannot recommend and will not be using them again.”

Helpful Report

Posted 4 years ago

“Awful. Delivered damaged, replacements delivered damaged, and both items were left on my drove in rain & snow hours before they were due to arrive”

Helpful Report

Posted 4 years ago

Dear Steven I am sorry that your experience with us was not as expected. Also that the delivery was disappointing. Please accept our apologies that this was not the best for you this time. Kind regards Roseland

Posted 4 years ago

“Furniture was a completely different colour (much lighter) to a previous purchase from the same range. Very disappointed that I've been charged for them to take it back when faulty goods should be free to return. Shame as with a little decent customer service I'd have considered purchasing other items in the future but now I'm a customer lost forever...”

Helpful Report

Posted 4 years ago

“Damaged furniture house damaged during delivery no response to email very expensive for the poor quality that had been received and poor service as a key worker I really didn’t need the hassle of sorting out this mess !”

Helpful Report

Posted 4 years ago

“Rapid delivery”

Helpful Report

Posted 4 years ago

“Hard to rate at the moment as still awaiting delivery of items. Order placed 14th March & items in stock and dispatched for delivery. Today is 30th March and no idea when we will receive our wardrobes. It was supposed to be today but due to an error it is not happening. Delivery partner (MXL) not able to confirm new delivery date despite mistake being theirs. Very very poor service overall and terrible communication - only communication has been customer led so far.”

Helpful Report

Posted 4 years ago

“Disappointing. The coffee table I ordered arrived damaged. I am in the process of arranging a collection and refund.”

Helpful Report

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews