Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,945 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 5th April 2026

Brett Wallace

Roseland Furniture 5 star review on 2nd December 2025

Alonso Cooper

Roseland Furniture 1 star review on 11th October 2025

Sandra Mc

Roseland Furniture 1 star review on 4th April 2025

Anonymous

Roseland Furniture 5 star review on 8th April 2024

Rosie

530

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bookshelf arrived with 2 cracks and the flimsy back wasn't even attached correctly. Luckily I had some help unpacking it but, when sending it back, I had to repack it myself and I'm nearly 70. For what it is the price is exorbitant. VERY unhappy”

Helpful Report

Posted 5 years ago

Hello Robert. Thank you for taking the time to leave a review. I can see that you initially received an item that was damaged in transit and that we have set up an exchange for you at your request. If you wished to return the replacement for a refund then please contact us via email and the customer service team will arrange that for you. Best regards Roseland Furniture

Posted 5 years ago

“the roseland monks bench was damaged when it arrived”

Helpful Report

Posted 5 years ago

Hello Colleen. Thank you for leaving a review and I am sorry to hear this. I can see that you contacted our customer service team in regards to this and that we have set up an exchange for you at your request. Best regards Roseland Furniture

Posted 5 years ago

“Received an e mail saying that the delivery would be due within two hours but no previous notice given so I couldn’t be there However, the item was then left in the front garden saying it was in a safe place.the service also should have involved taking it to my preferred room and due to the bulky item I cannot now lift it on my own. Terrible service”

Helpful Report

Posted 5 years ago

Hello Mr Castelino. Thank you for leaving us a review and I am sorry that we did not meet your expectations on this occasion. The couriers certainly should not leave the goods without your permission to do so. We will be taking this up with them to avoid this happening in the future. The item that you ordered is sent on a 1-person delivery service which is reflected on the listing. We do offer a 2-person delivery service upgrade which is to the room of choice but this does incur a surcharge. If you do wish to order anything with us in the future then please feel free to contact us in regards to upgrading your delivery prior to placing an order. Best regards Roseland Furniture

Posted 5 years ago

“The delivery was shocking. Would not recommend this company to anyone.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review Mr Edwards. I am sorry that the delivery service did not meet your expectations on this occasion. I can see that your full address was not entered when placing the order through the website so the couriers had trouble finding your property initially. I am glad to see that it was finally delivered on 18th May. Best regards Roseland Furniture

Posted 5 years ago

“Quick delivery - no still waiting 5 weeks after ordering for a delivery date, while Roseland argue with their delivery company. Poor customer service, certainly not putting the customer first”

Helpful Report

Posted 5 years ago

Hello Patrick Lambie. Thank you for taking the time to leave a review. I am really sorry for the delay with the courier making delivery. I have just looked into this for you and the delivery company have confirmed that they have found the missing item. We have therefore asked them to contact you as soon as possible to get the delivery booked in. Best regards Roseland Furniture

Posted 5 years ago

“Really unhappy with the time it's taking to returun faulty goods”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review Mr Lacey. I am sorry that you were not happy with the amount of time that it took to return the faulty goods. I can see that this has since been collected and that the refund has been issued back to yourself. Best regards Roseland Furniture

Posted 5 years ago

“Two items we ordered both arrived damaged as well as there being clear signs of being cheaply/poorly made. Poor value for money. We’ve sent back for a refund. The person sent to collect the items said he takes a lot of Roseland furniture back due to damage!”

Helpful Report

Posted 5 years ago

Hello, We have contacted recently on this matter. We are sorry that you have lost a little faith in us. We are sorry that we did not meet your expectations on this occasion. Kind regards Roseland

Posted 5 years ago

“Your quality control and after sales is awful.”

Helpful Report

Posted 5 years ago

Dear Robert I am sorry that we have not met your expectations, we will contact you shortly for some order information. Please respond so we can speak to you directly. Kind regards Rosealnd

Posted 5 years ago

“Products on website looks wonderful however after purchase Roseland Furniture informing about stock not being available as well they are unable to specify delivery day. I made two separate purchases and one was almost a two month time to be delivered and second took almost five months! Both products was delivered with damage and missing parts. I am extremely disappointed as after first order I wanted to give them another chance perhaps another order proved consistent poor service :(”

Helpful Report

Posted 5 years ago

Hello , We have contacted you today to speak to you directly on this matter. We are sorry there is an issue and we hope we can resolve this for you when we speak. Kind regards Roseland

Posted 5 years ago

“The quality of the furniture is not worth the money. The service is shocking, we are trying to get it collected so we can get a refund. No one collected it when they said they were going to and we are having trouble trying to reorganise collection as we can’t get hold of anyone.”

Helpful Report

Posted 5 years ago

Hello John Soanes We’re sorry your experience didn’t match your expectations. You will shortly be contacted in order to obtain order information, please do respond so that we can speak with you directly. Regards Roseland

Posted 5 years ago

“I very rarely write reviews but on this occasion, I will make an exception. I ordered a £350.00 TV corner unit and when it arrived, it was badly damaged. I spoke to customer service and they organised a replacement, this also arrived damaged. The currier used by Roseland failed to collect the original so now I have two units in my house which cannot be used. I mistakenly ordered a third unit and this arrived today, they wrong item has been sent so we refused delivery. I would not use Roseland again in the items were free, not happy at all.”

Helpful Report

Posted 5 years ago

Dear Murray Graham, We’re sorry your experience didn’t match your expectations. You will shortly be contacted in order to obtain order information, please do respond so that we can speak with you directly. When things do go wrong we’d love to make them right. Regards Roseland

Posted 5 years ago

“Item still not delivered after 2 week after having received despatch notification from Roseland. Chased and Roseland said were contacting delivery partner but had to chase every time for them to come back to me. Still no chair more than 2 weeks on or any resolution from Roseland. Won't be purchasing from here again.”

Helpful Report

Posted 5 years ago

Hello, We are sorry that your experience has not met with expectations, we will contact you shortly to gain more information. Please respond so we can speak directly. Kind regards Roseland

Posted 5 years ago

Hello Katy, It was good to speak to you this morning, I am pleased I was able to help you today. Kind regards

Posted 5 years ago

“Can not write a review as item hasn't yet been dispatched”

Helpful Report

Posted 5 years ago

Hello Linda, I am sorry you are yet to receive your item, this is something we will look into for you . We will contact you shortly on this matter. kind regards Roseland

Posted 5 years ago

“I am not happy with the service that I have received from Roseland furniture. I ordered some furniture in September and only received the full order last week, April. I understand the delay and this of been impacted by Covid, however, they did not contact me, I had to keep contacting them for an update. They did email in March to inform that there is going to further delay and offered a couple of options, however then quite a number of days to respond to my decision. They offered money back on the Items which I accepted, however, it then took a further 3 emails as I had not received this refund: I am happy with the furniture but will not be ordering from them again.”

Helpful Report

Posted 5 years ago

“Poor quality. Poor quality control.”

Helpful Report

Posted 5 years ago

“The furniture was fine, no damage.However was left halfway up the drive Nobody rang the front door bell as I expected so I could move the car.I asked two of my neighbours to move the wrapped furniture indoors. I stayed in all day to receive it.I had”

Helpful Report

Posted 5 years ago

Hello Helen Holland, I am sorry the delivery was not as expected, we will contact you for more information on this. kind regards Roseland

Posted 5 years ago

“It is hard to review our items as half our order has still not yet arrived. When I contacted your online support team they were vague and could not help. I have had no response from the courier company and cannot get through to them on the phone. The whole reason we chose to order from Roseland was because we believed our items would arrive while we had holidays planned. 4 weeks later we are still waiting but have been fully charged. We will not be returning customers”

Helpful Report

Posted 5 years ago

“I am so disappointed, I paid £150 each for 2 small bookcases which arrived very well packed but upside down ,they were not flatpacked so I expected reasonable quality not so ,poorly fitting joints and "made in Vietnam " stamped on the bottom ,moreover the shelves are not big enough for anything less than a small paperback .certainly very overpriced at least.”

Helpful Report

Posted 5 years ago

“When the furniture arrived it was damaged, despite the packaging being fine. Also, the fit of some of the shelves was not good with sizeable gaps visible. It’s now been returned, but we’re still waiting for our refund.”

Helpful Report

Posted 5 years ago

“The furniture arrived with no delivery tracking details shared in advance and was left outside the front door while we were out for the day. When we opened the packaging we found it was damaged with a big crack down the side. I have requested a full refund and will not be purchasing from Roseland Furniture again in the future.”

Helpful Report

Posted 5 years ago

Hello, We are very sorry to see the experience has not been as expected, we have contacted you for more information. Please respond so we can contact you directly. Regards Roseland

Posted 5 years ago

Roseland Furniture is rated 4.5 based on 22,945 reviews