Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service appalling do not reply to e-mail sent me a faulty sideboard broken in 2 days wood on top split!!”

Helpful Report

Posted 4 years ago

“I have still not received the corner unit that you said was despatched on 27th January, I am not happy and cannot get through to you when I phone .”

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Posted 4 years ago

“I would if the item ordered 5 months ago had arrived!”

Helpful Report

Posted 4 years ago

“I’m so disappointed that I still haven’t received my furniture I only ordered it from you as I was told it would definitely be with me within 5/10 working days if in stock which it is in stock and it is now well over that time , not happy”

Helpful Report

Posted 4 years ago

“Ordered a wardrobe. We were advised this had been sent to their hauliers, 2 weeks later the hauliers still haven’t received this. We are now trying to chase them to get our money back but are getting no communication. All very poor.”

Helpful Report

Posted 4 years ago

“My order was returned to Roseland from the courier. I had to chase to find out what had happened as there was no contact from you or the courier. If the units were not being bought as a present, I would be requesting a refund. New units should have been dispatched but not had any confirmation. Find it v poor that Roseland nor the courier can give a delivery date. Very disappointed with the flimsy response from Roseland and will not be using their services again. Not a happy bunny.”

Helpful Report

Posted 4 years ago

“Very poor quality furniture for the price paid. The bookcase that I ordered was £255 and I expected it to have at least some solid wood. It very cheap and nasty and I will not be ordering off Roseland again. Delivery was terrible taking over a month with a delivery charge of £30”

Helpful Report

Posted 4 years ago

“Beware! The furniture on the website is not representative of the furniture received.”

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Posted 4 years ago

“Never got the bookshelf I ordered as unfortunately it had been sent via the delivery company XPD (google them and see how awful they are). They didn't turn up when they said they would then two days later sent me an email saying they had tried to deliver (it was a lie- we have CCTV) and I had to go on their app (which didn't work) and rearrange delivery. I decided that at this point life was too short and asked for a refund from Roseland (which I haven't got as yet...)”

Helpful Report

Posted 4 years ago

“Arrived damaged and not as described. The damage was a manufacturing fault but the decided to send it anyway despite a quality control sticker on the back of it! This is NOT solid oak. The back is cheap and rough with unsightly nails visible all over it. The cabinet is extremely light and flimsy. Offered £20 for damage which was increased to £30 on me challenging and they refused to go higher.”

Helpful Report

Posted 4 years ago

“Was initially happy with the ordering and speedy delivery. Upon opening the item purchased noticed some damage which must have been done prior to couriering. Emailed as was happy to save the hassle of sending back but to get a refund for what it would roughly cost for a French polisher to come out to rectify the issue. Offered £30 for a nearly £300 TV unit !! Told them to collect but had to wrap product back up ourselves dont know who has furniture wrapping materials in their home but certainly not us.”

Helpful Report

Posted 4 years ago

“Yes I like the tv unit however, after receiving only 1 item and constantly chasing for the second, still not received nearly 2 months on! Poor customer service. Unable to speak to anyone on the phone! Awaiting response from emails! Wont buy again!”

Helpful Report

Posted 4 years ago

“Good for delivery but if you want to return a nightmare !”

Helpful Report

Posted 4 years ago

“Appalling customer services! Would not recommend this company at all. I placed my order on the 3rd of Feb. Delivery time of goods is longer than what is stated (taking into consideration of covid restrictions) Absolutely no communication/update from Roseland. I have had to chase up every stage after placing my order for ETA of the order. Phone lines are now not open and replys to email need chasing as they don't seem to reply. On rare occasions they've replayed to my emails asking for an update. Frustrated with lack of communication, I requested a refund on the 10th of Feb only to receive a dispatch notification the very next day! Am now waiting for goods to be returned by THEIR delivery services (even though I hadn't received anything) before they issue a refund. I would have happily waited if I was kept informed and updated without having to chase them. Funnily they had no issues or delays in taking money for the goods. That seems to be working fine for them! Avoid”

Helpful Report

Posted 4 years ago

“Delivered twice before spcified delivery address and I wasnt living at the property, then not delivered on specified date. Tracking stated delivered when it had not. Then unable to re deliver as had to re order items but they were out of stock so had to wait a month. 1 sideboard arrived damaged, another sideboard arrived without handles. Incorrectly charged for items and still awaiting a refund. Poor customer serivce takes ages to repsond to emails, unable to get through by phone and they wont call you back.”

Helpful Report

Posted 4 years ago

“Terrible service, absolutely awful communication. I was told my item had shipped on 4th Feb to guarantee delivery before 14th Feb. I've chased customer services many times and their response has been slow and completely useless. It's now 25th Feb with no sign of my item, no communication from the courier (I still don't know who the courier is meant to be) and here I am again chasing it up. DO NOT BUY FROM ROSELAND UNLESS YOU WANT A LOT OF STRESS!!”

Helpful Report

Posted 4 years ago

“I have bought a bed side table from Roseland. The furniture item has arrived damaged and with scufs on the top side. I have contacted the customer service and they offer me a £10 discount to keep the item as it was. This was a lack of respect towards the customer.”

Helpful Report

Posted 4 years ago

“I placed an order on 24 January and the website stated delivery 6/8 working days. It’s now 23 February and still waiting for my goods. I’m unable to ring as there are not currently taking phone calls. I first emailed 1 February and was told in the delivery stage, email and text 9 February to say been dispatched, and receive tracking number by text. 16 Feb I email can someone give me an update as not received and tracking number not recognised, no response so email again on 18 Feb. On 20 Feb I get 2 email saying DPD not received goods so they will investigate, I then get another on the same day saying they have a delay in goods leaving them and will chase DPD, so again I email back asking can someone explain to me what’s happening and no response. Will I ever receive my goods I have paid for!!!!!!”

Helpful Report

Posted 4 years ago

“Damaged items again don't think this company has any kind of quality control best left alone and choose another company.”

Helpful Report

Posted 4 years ago

“Terrible, stay away spend your money elsewhere. Do not trust their delivery supplier because they will lie and say they delivered but they didn’t. So you are running around chasing to get an explanation. Missing pieces and when emailed regarding this, customer service completed ignored me. PLEASE DO NOT BUY FROM THEM. IT IS NOT WORTH THE HASSLE!”

Helpful Report

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews