Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,943 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 5th April 2026

Brett Wallace

Roseland Furniture 5 star review on 2nd December 2025

Alonso Cooper

Roseland Furniture 1 star review on 11th October 2025

Sandra Mc

Roseland Furniture 1 star review on 4th April 2025

Anonymous

Roseland Furniture 5 star review on 8th April 2024

Rosie

530

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never got the bookshelf I ordered as unfortunately it had been sent via the delivery company XPD (google them and see how awful they are). They didn't turn up when they said they would then two days later sent me an email saying they had tried to deliver (it was a lie- we have CCTV) and I had to go on their app (which didn't work) and rearrange delivery. I decided that at this point life was too short and asked for a refund from Roseland (which I haven't got as yet...)”

Helpful Report

Posted 5 years ago

“Arrived damaged and not as described. The damage was a manufacturing fault but the decided to send it anyway despite a quality control sticker on the back of it! This is NOT solid oak. The back is cheap and rough with unsightly nails visible all over it. The cabinet is extremely light and flimsy. Offered £20 for damage which was increased to £30 on me challenging and they refused to go higher.”

Helpful Report

Posted 5 years ago

“Was initially happy with the ordering and speedy delivery. Upon opening the item purchased noticed some damage which must have been done prior to couriering. Emailed as was happy to save the hassle of sending back but to get a refund for what it would roughly cost for a French polisher to come out to rectify the issue. Offered £30 for a nearly £300 TV unit !! Told them to collect but had to wrap product back up ourselves dont know who has furniture wrapping materials in their home but certainly not us.”

Helpful Report

Posted 5 years ago

“Yes I like the tv unit however, after receiving only 1 item and constantly chasing for the second, still not received nearly 2 months on! Poor customer service. Unable to speak to anyone on the phone! Awaiting response from emails! Wont buy again!”

Helpful Report

Posted 5 years ago

“Good for delivery but if you want to return a nightmare !”

Helpful Report

Posted 5 years ago

“Appalling customer services! Would not recommend this company at all. I placed my order on the 3rd of Feb. Delivery time of goods is longer than what is stated (taking into consideration of covid restrictions) Absolutely no communication/update from Roseland. I have had to chase up every stage after placing my order for ETA of the order. Phone lines are now not open and replys to email need chasing as they don't seem to reply. On rare occasions they've replayed to my emails asking for an update. Frustrated with lack of communication, I requested a refund on the 10th of Feb only to receive a dispatch notification the very next day! Am now waiting for goods to be returned by THEIR delivery services (even though I hadn't received anything) before they issue a refund. I would have happily waited if I was kept informed and updated without having to chase them. Funnily they had no issues or delays in taking money for the goods. That seems to be working fine for them! Avoid”

Helpful Report

Posted 5 years ago

“Delivered twice before spcified delivery address and I wasnt living at the property, then not delivered on specified date. Tracking stated delivered when it had not. Then unable to re deliver as had to re order items but they were out of stock so had to wait a month. 1 sideboard arrived damaged, another sideboard arrived without handles. Incorrectly charged for items and still awaiting a refund. Poor customer serivce takes ages to repsond to emails, unable to get through by phone and they wont call you back.”

Helpful Report

Posted 5 years ago

“Terrible service, absolutely awful communication. I was told my item had shipped on 4th Feb to guarantee delivery before 14th Feb. I've chased customer services many times and their response has been slow and completely useless. It's now 25th Feb with no sign of my item, no communication from the courier (I still don't know who the courier is meant to be) and here I am again chasing it up. DO NOT BUY FROM ROSELAND UNLESS YOU WANT A LOT OF STRESS!!”

Helpful Report

Posted 5 years ago

“I have bought a bed side table from Roseland. The furniture item has arrived damaged and with scufs on the top side. I have contacted the customer service and they offer me a £10 discount to keep the item as it was. This was a lack of respect towards the customer.”

Helpful Report

Posted 5 years ago

“I placed an order on 24 January and the website stated delivery 6/8 working days. It’s now 23 February and still waiting for my goods. I’m unable to ring as there are not currently taking phone calls. I first emailed 1 February and was told in the delivery stage, email and text 9 February to say been dispatched, and receive tracking number by text. 16 Feb I email can someone give me an update as not received and tracking number not recognised, no response so email again on 18 Feb. On 20 Feb I get 2 email saying DPD not received goods so they will investigate, I then get another on the same day saying they have a delay in goods leaving them and will chase DPD, so again I email back asking can someone explain to me what’s happening and no response. Will I ever receive my goods I have paid for!!!!!!”

Helpful Report

Posted 5 years ago

“Damaged items again don't think this company has any kind of quality control best left alone and choose another company.”

Helpful Report

Posted 5 years ago

“Terrible, stay away spend your money elsewhere. Do not trust their delivery supplier because they will lie and say they delivered but they didn’t. So you are running around chasing to get an explanation. Missing pieces and when emailed regarding this, customer service completed ignored me. PLEASE DO NOT BUY FROM THEM. IT IS NOT WORTH THE HASSLE!”

Helpful Report

Posted 5 years ago

“You need to change your delivery company, they are not providing a good service.”

Helpful Report

Posted 5 years ago

“Still waiting for three out of four pieces of furniture to be delivered. With your phone lines out of action you haven’t responded to the numerous emails that we have been sending for the past ten days!!!! The only item we have received is the sideboard.”

Helpful Report

Posted 5 years ago

“Item not received no response to emails waiting for refund ordered beginning of January . Cannot contact them by phone .”

Helpful Report

Posted 5 years ago

“received the tv stand damaged beyond repair, sent an e mail with pictures and kept getting back the generic e mail, not acknowledging my e mail, but telling me to fill a form in to return as if nothing was wrong with the item, now have received another e mail telling me the courier will collect but no date”

Helpful Report

Posted 5 years ago

“14 days after telling me that my order is on its way and no delivery you should have checked to see if delivery had been made before asking me to review as my opinion is VERY DISAPPOINTED”

Helpful Report

Posted 5 years ago

“Have not received goods yet. Have phoned before and also phoned Tufnell who told me to ring uou again and when I do all I get is an automated message saying they are updating the system.”

Helpful Report

Posted 5 years ago

“I purchased a nest of 3 tables which arrived damaged. Also they look cheap.not like solid wood but the damage is more like a vaneer. After a long wait and emails I arranged a return and refund option. However it was some time before I was informed of the 'pick up of the tables and despite the initial delivery being to my present address the pick up was arranged from my previous address( I have dealt with this company before but now moved) Needless to say I had to cancel the pick up to save dpd a wasted trip. Phone calls are hopeless jist mow to the company as supposedly updating the system and emails take ages to be answered. I am still.waiting for the tables to be picked up.and a subsequent refund. I won't be dealing with this firm.again.”

Helpful Report

Posted 5 years ago

“product arrived damaged and I have had little success contacting anyone re collection and refund. Did eventually get an email for collection but no one arrived so still stuck with faulty product. Delivery tracking showing as ‘nothing to collect’ now requesting full refund ASAP as three weeks have now passed and not managed to speak to anyone!”

Helpful Report

Posted 5 years ago

Roseland Furniture is rated 4.5 based on 22,943 reviews