Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

Write Your review

Tell us how Roseland Furniture made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You need to change your delivery company, they are not providing a good service.”

Helpful Report

Posted 4 years ago

“Still waiting for three out of four pieces of furniture to be delivered. With your phone lines out of action you haven’t responded to the numerous emails that we have been sending for the past ten days!!!! The only item we have received is the sideboard.”

Helpful Report

Posted 4 years ago

“Item not received no response to emails waiting for refund ordered beginning of January . Cannot contact them by phone .”

Helpful Report

Posted 4 years ago

“received the tv stand damaged beyond repair, sent an e mail with pictures and kept getting back the generic e mail, not acknowledging my e mail, but telling me to fill a form in to return as if nothing was wrong with the item, now have received another e mail telling me the courier will collect but no date”

Helpful Report

Posted 4 years ago

“14 days after telling me that my order is on its way and no delivery you should have checked to see if delivery had been made before asking me to review as my opinion is VERY DISAPPOINTED”

Helpful Report

Posted 4 years ago

“Have not received goods yet. Have phoned before and also phoned Tufnell who told me to ring uou again and when I do all I get is an automated message saying they are updating the system.”

Helpful Report

Posted 4 years ago

“I purchased a nest of 3 tables which arrived damaged. Also they look cheap.not like solid wood but the damage is more like a vaneer. After a long wait and emails I arranged a return and refund option. However it was some time before I was informed of the 'pick up of the tables and despite the initial delivery being to my present address the pick up was arranged from my previous address( I have dealt with this company before but now moved) Needless to say I had to cancel the pick up to save dpd a wasted trip. Phone calls are hopeless jist mow to the company as supposedly updating the system and emails take ages to be answered. I am still.waiting for the tables to be picked up.and a subsequent refund. I won't be dealing with this firm.again.”

Helpful Report

Posted 4 years ago

“product arrived damaged and I have had little success contacting anyone re collection and refund. Did eventually get an email for collection but no one arrived so still stuck with faulty product. Delivery tracking showing as ‘nothing to collect’ now requesting full refund ASAP as three weeks have now passed and not managed to speak to anyone!”

Helpful Report

Posted 4 years ago

“I waited 3 months for my tables. when I got them nothing like the website pics and oh there was a chip”

Helpful Report

Posted 4 years ago

“Very poor quality, damaged when arrived, won't give refund till the item gets back to them, still no sign of the item being picked up, very badly made, would never make a purchase from this company again”

Helpful Report

Posted 4 years ago

“Its not possible to give no stars and write a review so they get 1. Order placed 3 weeks ago for 4 items, TV stand turns up after 3 days. Its OK if looked at from a distance but plastic wood filler on one leg and wood treatment not covering all the wood visible at the drawer and shelf are less than satisfactory. I have kept it thinking it was too much hassle to return and would just repair it myself. However there is no sign of the remaining items. I get mostly automated responses to enquiries but have been told its delays due to Covid (others are getting their items if this site is to be believed) and it is delayed by the couriers - have checked with 2 myself and neither has my items. They are required in law to deliver in a reasonable time which is 30 days so have about a week to get my order to me. Anyone reading this take my advice and buy elsewhere as Roseland just don't do what their website claims.”

Helpful Report

Posted 4 years ago

“My sideboard arrived with one door hangong off piece of support wood rattling around inside and very badly fitting drawers!!”

Helpful Report

Posted 4 years ago

“Placed an order at the end of January which was due to be delivered within 7 days but haven't received it yet. The courier tracking site has not been updated since they collected the item. After speaking with Roseland Furniture they said they would contact the courier and provide an update but haven't heard back. Tried to call them and after waiting on line for over an hour nobody answered the phone. I finally received an email saying that they are still waiting for an update from the courier”

Helpful Report

Posted 4 years ago

“After waiting over 3 months for furniture to arrive was disappointed to find it was made in Vietnam.Doors on all three items not aligned properly and a scratch on one cabinet delivery service very poor no arrival day given just a time slot on day they decided to deliver and then just left on door step not even allowing space for you to get out.Overall experience very poor.”

Helpful Report

Posted 4 years ago

“Very Poor service. Having had to return 3 damaged units I am still waiting for a refund. Roseland does not respond to my mail or answer my calls. I do not recommend using this company.”

Helpful Report

Posted 4 years ago

“Having purchased 2 chest of drawers in January, only 1 turned up. I was expecting the 2nd to arrive shortly after but had to email and ring. No one replied to the email and I waited 30mins for someone to answer. I was told they had delivered only 1 in error and that the 2nd would be sent out. This was in January. Over a week went by and the drawers hadn't arrived. I emailed and had no reply. I then rang early February and waited over 30mins again. I was told they were out of stock from 1st Feb...even though I'd rung through previously back in January, and they wouldn't be in stock until March. Had I have known I wouldn't have got 2 together I may not have ordered. The service has been poor, communication has been poor and I would not recommend or order from Roseland again. I don't understand how I was told the 2nd one was being delivered to then being out of stock. Not a great service at all”

Helpful Report

Posted 4 years ago

“I received my item quite quickly but it wasn’t what I had ordered I have emailed with all the details asked for and not heard anything for several days”

Helpful Report

Posted 4 years ago

“We ordered a desk that didn't arrive despite delivery notifications. After assurances that it was definitely about to arrive, but didn't, further investigation revealed that it had got damaged in transit and so was returned to the company. We ordered a replacement 10 days ago and haven't heard anything since. This company sadly seems to be having some problems fulfilling their orders.”

Helpful Report

Posted 4 years ago

“Good furniture but poor service and slow delivery”

Helpful Report

Posted 4 years ago

“Had three Cornish white six drawer chests delivered last week and all of them were damaged!”

Helpful Report

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews