Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tables arrived rusty. Replacement tables also badly damaged. The customer service was very good and I received a full refund , but very poor quality for the money.”

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Posted 4 years ago

“I cannot believe you are asking me to give you a good review when I am STILL waiting to receive delivery of the Sideboard I ordered!”

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Posted 4 years ago

“I haven't received it yet and am rather worried. Would be great if someone could tell me where it is/when to expect it!”

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Posted 4 years ago

“Low quality items - I ordered a set of tables that came broken and damaged two times. I took the refund after the exchange.”

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Posted 4 years ago

“I would like to write a review but as my sideboard still hasn’t arrived, and I have no date for delivery I feel unable to comment at the moment”

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Posted 4 years ago

“I am very disappointed with the faulty bedside drawers that I bought from Roseland They're poorly made and are falling apart in the box! I have tried to contact Roseland via email twice, but have not had a response 😕”

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Posted 4 years ago

“I ordered a sideboard which arrived badly damaged as did the replacement now awaiting a refund.”

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Posted 4 years ago

“Left feeling very disappointed , placed an order , email received to say shipped ...a week later only after I chased was I told that delivery wouldnt be until March.”

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Posted 4 years ago

“We havent recieved this yet :(”

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Posted 4 years ago

“I really don't know how the item I purchased (Cotswold Oak Corner tv Unit) got through any Quality Control inspection prior to being shipped. I can only assume that there weren't any checks in place. Will not purchase from this company again.”

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Posted 4 years ago

“I wrote a review and sent it to you. You did not publish it on your website. I am not wasting more time on your company.”

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Posted 4 years ago

“Ordered a grey bedside table ready assembled. However when unpacked there were 2 bits of damage, one being a indentation in the frame showing the wood through the grey and the second where the grey paint was coming away from the wood. The other mark was on the back of the table where the obviously sprayed grey paint was not completely covered and it was patchy. I was also surprised to see that it was made in Vietnam and not British. I was immediately offered a full refund, a replacement or keep the item with a part refund. However I was totally disenchanted with the product so decided to buy from someone else. I would like to add that my daughter, unbeknown to me at the time, had bought her lounge furniture from Roseland and was ver very happy with it. Hers was normal wood not coloured. Maybe that made the difference.”

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Posted 4 years ago

“Dreadful service. Would never use this company again.”

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Posted 4 years ago

“I bought this as it was already assembled. The drawer handles were however fitted inside out and the screws will not reach to fit them correctly.”

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Posted 4 years ago

“I'm not sure why you have requested that I review when I still have not recieved any furniture. I've been waiting over 2 months”

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Posted 4 years ago

“Waited 6 month for one item and was told every two weeks it will be in two weeks ... some of the furniture I received was damage and got a very small return for all the inconvenience... so my advice is never use this company as they lie a lot”

Helpful Report

Posted 4 years ago

“I paid for a Cornish White wardrobe on 20th November 2020 when was informed of 3 weeks delivery waiting time which should have been by calculation: 10th December 2020. Because of the Covid situation I gave to the Roseland discretion and waited until 22 December when eventually phoned them and was told by a staff member that the wardrobe was to be delivered on 23rd December in the afternoon. For this reason I changed the entire Christmas plans of my whole family in order to make myself available for the delivery on 23 December. The delivery never happened. Today is 31st December and I am still waiting for the item to be delivered. Disappointing.”

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Posted 4 years ago

“very poor communication I have sent emails and also phoned ( no one answers the phone and only replied to my email when I threatened with legal action ) My order was placed early November 2020 and still have no delivery date 30th December 2020 would not purchase again”

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Posted 4 years ago

“Products not delivered and customer services not very responsive. Will keep trying.”

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Posted 4 years ago

“Can’t as not yet received it. Ordered 12 Dec now 28th.”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews