Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

Write Your review

Tell us how Roseland Furniture made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have still only received half of my order.which I paid for in November.”

Helpful Report

Posted 4 years ago

“I am still waiting for my exchange item as the first one was delivered damaged so I can't at I am happy.”

Helpful Report

Posted 4 years ago

“Poor customer service”

Helpful Report

Posted 4 years ago

“A first order successfully delivered was followed up by repeated deliveries of broken and unusable furniture. Accidents happen, but the logistics management at Roseland was not good when things went wrong. Collections of broken furniture without the replacement being brought, and then repeated emails and 'phone calls to arrange a replacement were a hassle. To add insult to injury I was given a discount of £20 for my troubles, only to find out that this discount was being given to all customers that made a repeat order. Very disappointing, and loads of hassle. I won't be ordering from Roseland again.”

Helpful Report

Posted 4 years ago

“We have been waiting for furniture since July. Everything delivered so far has had some damage on it. We did get a bit of compensation but just couldn't wait any longer g or the larger items. Weare still waiting for most of our order and one minute are told its in stock and will be delivered and then this changes. Communication is not great and I don't feel like the company takes much responsibility or are that bothered about helping. Its just so frustrating. Hoping to get things soon but not holding my breath.”

Helpful Report

Posted 4 years ago

“Really disappointed in fit of draws and overall finish”

Helpful Report

Posted 4 years ago

“I am still waiting for these items to be delivered. Automated response to enquiries. Very disappointing.”

Helpful Report

Posted 4 years ago

“Sideboard damaged on arrival. Offered unrealistic discount for damage and I requested return. Still waiting on uplift after 2 weeks and yet it had arrived damaged a day after ordering. No reply to emails and no reply to phone and obviously no refund. Worst service ever.”

Helpful Report

Posted 4 years ago

“We ordered a nest of tables on the 13th November. We received confirmation on the 17th of November that the order was out for delivery. We have still not received said tables and then we get an email asking to review how Roseland Furniture have done. I have tried telephoning several times asking for an update on the status of the delivery but could not get a reply. Is anyone there!!! Also sent an email and still waiting for a reply. Are you still in business!!! Can someone please give me a call on number submitted on order number 156547”

Helpful Report

Posted 4 years ago

“Never will buy furniture from this company again. Never thought it would be such a trauma to buy 3 pieces of furniture”

Helpful Report

Posted 4 years ago

“Poor service after a broken table was delivered. Poor exchange service and communications were not good. Was advised replacement table was still being processed even though it should have been delivered earlier in the week, it then arrived that day so clearly nobody really knows what's happening!”

Helpful Report

Posted 4 years ago

“Its a shame the product was not matched by any semblance of service by Roseland. No communications at all regarding when deliver may be, no one answering telephone calls, no one replying to emails. Its like we take your money and then nothing............ The following question sums up the impossibility of communication with Roseland - you cant'!”

Helpful Report

Posted 4 years ago

“Firstly I haven't received any furniture and I have to say your customer services were not very helpful I've paid alot of money for this and they couldn't tell me where my furniture was even though on the emails I received it said it had been dispatched and now I have to wait upto 12 weeks if I want to receive it which I find totally disgusting saying I've already paid and you cannot tell me what has happened.”

Helpful Report

Posted 4 years ago

“we spotted this item online, wasnt available, some time later received an email to say it was available, paid for it to be told it wasnt available. 6 weeks later spotted online that it was in stock, rang Roseland who then confirmed they would send it. 10 days later it arrived, poorly made, broken and covered in paint that was dripped over our path and needed hosing down. We were offered £20 discount to keep the broken furniture, opted instead for an exchange that we are told will take a few more weeks. now we are asked for a review!”

Helpful Report

Posted 4 years ago

“Unfortunately I’ve still not received my item. In fairness mostly to do with the incredibly useless XDB delivery agent they use!”

Helpful Report

Posted 4 years ago

“I’m very unhappy regarding the delivery and condition of the bookcase. Both time the package was damaged and not handled with care. At the first delivery, the bookcase had major damages, here I’d like to thank Roseland for providing a new bookcase, though during delivery the package was again damaged. Luckily the bookcase had only a minor issue, back wall was missing 4 staples, which I could fix myself. Overall, I’m not happy by the overall service which I had expected to be much better. The new bookcase is nice though.”

Helpful Report

Posted 4 years ago

“arrived 20 hrs after the time it was supposed to be here, no apology for being late, no notification it wasnt being delivered on the day. item damaged and poorly constructed. unfriendly customer service”

Helpful Report

Posted 4 years ago

“Hasn’t arrived yet. Apparently item was lost. No tracking ID sent, customer service like talking to a robot.”

Helpful Report

Posted 4 years ago

“Placed the order on 9 November, since then have heard nothing about delivery only confirmation of order”

Helpful Report

Posted 4 years ago

“Furniture damaged and split. Decided to fix it myself after reading several comments regarding the lack of response to complaints. Not worth the hassle. Avoid this company!!!!!!”

Helpful Report

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews