Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,939 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 2nd December 2025

Alonso Cooper

Roseland Furniture 1 star review on 11th October 2025

Sandra Mc

Roseland Furniture 1 star review on 4th April 2025

Anonymous

Roseland Furniture 5 star review on 8th April 2024

Rosie

Roseland Furniture 5 star review on 3rd August 2022

Anonymous

529

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service after a broken table was delivered. Poor exchange service and communications were not good. Was advised replacement table was still being processed even though it should have been delivered earlier in the week, it then arrived that day so clearly nobody really knows what's happening!”

Helpful Report

Posted 5 years ago

“Its a shame the product was not matched by any semblance of service by Roseland. No communications at all regarding when deliver may be, no one answering telephone calls, no one replying to emails. Its like we take your money and then nothing............ The following question sums up the impossibility of communication with Roseland - you cant'!”

Helpful Report

Posted 5 years ago

“Firstly I haven't received any furniture and I have to say your customer services were not very helpful I've paid alot of money for this and they couldn't tell me where my furniture was even though on the emails I received it said it had been dispatched and now I have to wait upto 12 weeks if I want to receive it which I find totally disgusting saying I've already paid and you cannot tell me what has happened.”

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Posted 5 years ago

“we spotted this item online, wasnt available, some time later received an email to say it was available, paid for it to be told it wasnt available. 6 weeks later spotted online that it was in stock, rang Roseland who then confirmed they would send it. 10 days later it arrived, poorly made, broken and covered in paint that was dripped over our path and needed hosing down. We were offered £20 discount to keep the broken furniture, opted instead for an exchange that we are told will take a few more weeks. now we are asked for a review!”

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Posted 5 years ago

“Unfortunately I’ve still not received my item. In fairness mostly to do with the incredibly useless XDB delivery agent they use!”

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Posted 5 years ago

“I’m very unhappy regarding the delivery and condition of the bookcase. Both time the package was damaged and not handled with care. At the first delivery, the bookcase had major damages, here I’d like to thank Roseland for providing a new bookcase, though during delivery the package was again damaged. Luckily the bookcase had only a minor issue, back wall was missing 4 staples, which I could fix myself. Overall, I’m not happy by the overall service which I had expected to be much better. The new bookcase is nice though.”

Helpful Report

Posted 5 years ago

“arrived 20 hrs after the time it was supposed to be here, no apology for being late, no notification it wasnt being delivered on the day. item damaged and poorly constructed. unfriendly customer service”

Helpful Report

Posted 5 years ago

“Hasn’t arrived yet. Apparently item was lost. No tracking ID sent, customer service like talking to a robot.”

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Posted 5 years ago

“Placed the order on 9 November, since then have heard nothing about delivery only confirmation of order”

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Posted 5 years ago

“Furniture damaged and split. Decided to fix it myself after reading several comments regarding the lack of response to complaints. Not worth the hassle. Avoid this company!!!!!!”

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Posted 5 years ago

“Was unable to get my furniture delivered to my address Sent confusing e mails re delivery”

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Posted 5 years ago

“The item I ordered arrived damaged. I have been waiting for the courier to collect it for several days and he still did not come up. Customer Service agents do not tell me what's happening and only tell me that he will come but he does not turn up. I have a damaged item at home and cannot get a refund because the collection is not taking place. Absolutely horrific experience.”

Helpful Report

Posted 5 years ago

“Ordered over 3 weeks ago, apparently the carrier lost my furniture, now apparently not in stock, having to constantly chase for updates. Pretty poor really, still waiting.”

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Posted 5 years ago

“Never used this company before and was actually looking for bedroom furniture when I spotted the lantern as a Christmas present for a friend, it’s rubbish and had put me off looking for furniture.”

Helpful Report

Posted 5 years ago

“Poor quality, poor response to a complaint!”

Helpful Report

Posted 5 years ago

“Your service is a disgrace. Get a new carrier. I’m still waiting for a delivery date despite several phone calls and e-mails. I purchased the furniture from Roseland not MXL delivers so I would have expected Roseland to sort something out.”

Helpful Report

Posted 5 years ago

“Your courier service is a shambles. They have attempted to deliver twice and failed. Please tell me when you are going to make a third attempt to deliver?”

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Posted 5 years ago

“We recently received delivery of a Chester White wardrobe, it was without doubt the worst purchase that I have ever made on line from Roseland Furniture. I tried several times for 2 days after delivery to contact Roseland without success so reluctantly kept the item which had been substituted because the item we preferred was out of stock for 12 weeks. The wardrobe received had obviously been dropped before it had been packaged because a corner of the base had been damaged and then painted over. The actual top of the wardrobe was almost impossible to assemble because both side panels were warped, in addition the back panel had obviously been overpainted in a slightly different colour. We would certainly not recommend this product due to the very poor workmanship.”

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Posted 5 years ago

“Cheap damaged sideboard and poor customer service, cant say anything more except you wont post this!!”

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Posted 5 years ago

“I can't write a review because I still haven't received it.”

Helpful Report

Posted 5 years ago

Roseland Furniture is rated 4.5 based on 22,939 reviews