Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a bookcase for £240. It was intended for an area at the bottom of our stairs, but although the pictures and description on your website appeared to show the bookcase having a solid wooden top, in fact it arrived with an ugly open space in its top, clearly visible as you come down the stairs. I complained about this by email, and received a short, unapologetic reply, offering no solution to our problem. I then spent more than half an hour on hold, the following day, to speak to someone at Roseland Furniture. When I finally got through, I spoke to a woman called Isa, who did offer an apology, and said she would refer the matter to her bosses. I have heard nothing since then. Very disappointing, and I would say that your advertising is misleading. If an item of furniture appears to have a solid top, and the website doesn’t mention that it is not, then how are customers supposed to know their purchase will have an unsightly hole in its top? Not good enough. I will not buy from this company again, and certainly couldn’t recommend you to anyone. Barnaby Stradling - North Somerset”

Helpful Report

Posted 4 years ago

“It hasn’t turned up!”

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Posted 4 years ago

“I was told it had shipped but then told that it hadnt and it was out of stock. Zero stars.”

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Posted 4 years ago

“We have still not received our furniture over a week and a half later. The issue is with the courier, but communication has been poor and it shouldn’t take this long to send out another. You should change couriers as it’s a shame the furniture looks so lovely on the website but this has put a dampener on it”

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Posted 4 years ago

“I have yet to receive my order and have been waiting for a long time.”

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Posted 4 years ago

“Purchased a tv stand and it took 3 weeks to come. When it had arrived the box was soaking wet and damaged as well as th tv stand. The stand had two massive crack and dents within it”

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Posted 4 years ago

“When my bed was delivered the package was awful it was open at one end and the bed was damaged .The headboard & footbed wasn’t in the parcel either so half of the order was missing.I am waiting for Roseland to get back to me for a collection & also a full refund .This was my first order with Roseland furniture and I’m very disappointed with the quality . I ordered from this company as I read the reviews but obviously it was a mistake. It’s not Roseland’s fault it’s the courier very bad handling ☹️”

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Posted 4 years ago

“3 out of 4 pieces of furniture ordered were of very poor quality. I did not even unpack the 4th item I was so disappointed.”

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Posted 4 years ago

“I waited for over a week to hear when it was going to be delivered but l had to find out my self it had been lost not happy with you at all thank goodness at last it finally cam today”

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Posted 4 years ago

“Still waiting on a parcel. Don’t answer phone or emails”

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Posted 4 years ago

“Both bedside tables were damaged. Emailed a few times to try and resolve, not heard anything back. We wanted a few more bits from here but as the customer service is non existent, were not bothering. Chances are it’ll turn up damaged.”

Helpful Report

Posted 4 years ago

“Ordered bookcase. Wasted two days waiting in for couriers who give no slots, forgot to put on lorry etc. Item was then delivered severely damaged, wood splintered, back hanging off etc. Roseland offered £50 off (a £300 item) and no more. Since damage was so bad that was plainly unfair (I offered 50% but they refused). Now back to waiting for couriers to collect. Just shoddy all round. Ordered bookcase. Wasted two days waiting in for couriers who give no slots, forgot to put on lorry etc. Item was then delivered severely damaged, wood splintered, back hanging off etc. Roseland offered £50 off (a £300 item) and no more. Since damage was so bad that was plainly unfair (I offered 50% but they refused). Now back to waiting for couriers to collect. Just shoddy all round.”

Helpful Report

Posted 4 years ago

“After being messed around by the delivery firm , I have asked for a refund. I have phone both Roseland furniture and delivery people, but still no joy, every time I send an email, it goes undelivered.”

Helpful Report

Posted 4 years ago

“It hadn’t arrived”

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Posted 4 years ago

“As I wasn't going to be at the delivery property for a week I checked the delivery timescales noted on the web site with customer services and having had confirmation that they were correct I placed my order with delivery in 8-10 working days which meant delivery would be between 1 and 3 days after arriving. To my surprise the carrier company delivered within 3 days and left the furniture outside my front door and the driver sent me a SMS to advise me of this even though the instructions were no safe place. I contacted the driver and he went back and collected the furniture. In the end the furniture was finally delivered after 10 working days”

Helpful Report

Posted 4 years ago

“You want me to write a review. I haven’t received my order. You don’t respond to emails. You don’t have anyone answering your phones. Your tracking can’t find my order. I’ve cancelled the order and I’ve been in contact with my credit card company to get a refund. Your customer services is a disgrace”

Helpful Report

Posted 4 years ago

“I ordered bedroom furniture which was advertised as in stock & therefore immediately available. I was advised that the furniture had been "shipped" over two weeks ago but I have had no communication advising a delivery or delivery date. Whilst I appreciate that COVID issues may have affected their operations I cannot appreciate that delivery should still not be arranged 4 weeks after ordering in stock items.”

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Posted 4 years ago

“I cannot write a review as, sadly, I still haven’t received the item, the delivery side of your business has let you and me down. I have had the item scheduled for delivery twice now, first time their driver turned up 2.5 hours late and as my time slot was scheduled between 18:00 - 21:00 they simply stopped at 21:00 but failed to let Me, the customer know. The re-scheduled delivery was supposed to happen yesterday 13/10 but their driver rang in sick so I’m afraid I still haven’t even seen my item to review!!! As you can imagine I am not best pleased.”

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Posted 4 years ago

“Company is not a UK manufacturer but a 3rd world importer”

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Posted 4 years ago

“We are still waiting to receive our furniture after numerous phone calls and emails we don't have a delivery date!”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews