Ordered bookcase. Wasted two days waiting in for couriers who give no slots, forgot to put on lorry etc. Item was then delivered severely damaged, wood splintered, back hanging off etc. Roseland offered £50 off (a £300 item) and no more. Since damage was so bad that was plainly unfair (I offered 50% but they refused). Now back to waiting for couriers to collect. Just shoddy all round. Ordered bookcase. Wasted two days waiting in for couriers who give no slots, forgot to put on lorry etc. Item was then delivered severely damaged, wood splintered, back hanging off etc. Roseland offered £50 off (a £300 item) and no more. Since damage was so bad that was plainly unfair (I offered 50% but they refused). Now back to waiting for couriers to collect. Just shoddy all round.