Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still do not have the order”

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Posted 4 years ago

“I would love to review , but still not received my five items of furniture. Why are reviews being sent out before delivery ? would this be due to a very large back log of orders ?”

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Posted 4 years ago

“I have placed an order for a bookcase at the end of july. I have not received any updates nor the furniture itself since then. I have no idea what is happening with my order because Roseland is not answering the phones. It is now 1st of October.”

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Posted 4 years ago

“I bought a 4'ft bed solid wood bed. When it was assembled there was some screws missing. I tried to call your company several times without success.”

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Posted 4 years ago

“You can start by giving me my purchase Then I could write a review”

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Posted 4 years ago

“Very difficult to review as I have not received the goods or any contact!”

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Posted 4 years ago

“I’m still waiting for my delivery not happy”

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Posted 4 years ago

“I ordered 2 pieces of furniture on 28th August. I had an email on 14th September to say my furniture had been dispatched. It is now 29th September and I have still not received my furniture despite contacting Roseland furniture again. Very poor service and I will not be buying from them again. If I have not received it by the end of this week I will be requesting a chargeback.”

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Posted 4 years ago

“Pieces did not fit together properly and a part of the wood was broken”

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Posted 4 years ago

“Been waiting weeks for it be delivered with no communication. Still not arrived. Will be asking for a refund.”

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Posted 4 years ago

“I haven’t received this yet”

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Posted 4 years ago

“I have not received this item yet.”

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Posted 4 years ago

“I ordered a sideboard almost 4 weeks ago. I was told it would be delivered 5 days later. I received a text confirming delivery, arranged for somebody to wait in ALL day & it quite simply did not arrive. I am still waiting for it to be delivered. I phoned Customer Services (they did not bother to reach out to me) & was told there was nothing they could do & that I was to await further instruction from them. I have still heard nothing. Possibly the worst customer service I have ever encountered from any company. They have had my money for quite sometime and have not delivered anything. The worst thing is the absolute lack of communication from them. They evidently do not care about their customers at all. i also paid an additional £25 for delivery - what a joke. Roseland - kindly contact me & let me know what is happening.”

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Posted 4 years ago

“Not received it! Had to chase the sales team for any feedback on my order two weeks of ordering. Then received two emails on the same day telling me two different reasons why I hadn’t received it. First reason: returned by warehouse as it was damaged. 2nd reason: It was stuck at the warehouse in Coalville!! Will not be using them again unfortunately.”

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Posted 4 years ago

“I recently ordered a consol table before purchasing I phoned and asked about assembly as I didn't want anything I had to put together myself after there customer services confirmed I only had to put the handles on I ordered one. Well when it came I had 2 boxes of wood and a bag of 50 or more screws, and some of the pieces were broke with nails sticking out. Very poor quality, unprofessional customer service. Just a box of rubbish!! Do not buy from Roaseland furniture. Spend a bit more and buy quality.”

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Posted 4 years ago

“I would be very happy to write a review for Roseland Furniture but since I still haven’t received the bed that I ordered 3 weeks ago, I can’t !”

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Posted 4 years ago

“Would be difficult as my furniture hasn't arrived yet. It was ordered on”

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Posted 4 years ago

“I was not happy with service. The was a delay, I wasn't kept up to date what was happening, I am disappointed in regards the customer service.”

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Posted 4 years ago

“Dreadful. Chest of drawers arrived 2 weeks late and it was very damaged when it did arrive so sent it back. Nobody at the company cared. I made a formal complaint and still haven't had an acknowledgement of this let alone an apology”

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Posted 4 years ago

“We found the items poorly made with odd bits of wood and of a poor finish also 1 driver to unload as we are both over 65 and I was out for collection my wife had to help him put on van not good.”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews