Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,943 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 5th April 2026

Brett Wallace

Roseland Furniture 5 star review on 2nd December 2025

Alonso Cooper

Roseland Furniture 1 star review on 11th October 2025

Sandra Mc

Roseland Furniture 1 star review on 4th April 2025

Anonymous

Roseland Furniture 5 star review on 8th April 2024

Rosie

530

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There website says items are in stock when they’re not. Customer service is poor, they take 2 days to respond. Typically blame Covid and their delivery service for bad service. I won’t be using again.”

Helpful Report

Posted 5 years ago

“I am not happy with the about the service from Roseland as I ordered two tallboy set of drawers and a chest of drawers .We have only received one chest of drawers and one tallboy. I have not received a email to say that another tallboy is being delivered. I have emailed to say that my order was not complete.”

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Posted 5 years ago

“Can’t really give a review as I am still waiting on my order to be delivered Lost by the delivery company”

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Posted 5 years ago

“the delivery driver was very helpful it wasn't until I took the packing off that I noticed that they were not fit for purpose they've either not been assembled properly or have been damaged in transit I was very disappointed”

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Posted 5 years ago

“I’m only giving you one star as there is not an option to press zero stars. Only the bottom of the wardrobe was delivered and that was severely damaged. The top then arrived at the same time as the bottom was collected. We then cancelled the order obviously and have had no apology or refund. Shocking service.”

Helpful Report

Posted 5 years ago

“Unfortunately I am still waiting for the furniture to arrive. It took 3 weeks to arrive at the delivery company and due to difficulty liaising with them it will now be delivered next Monday which is complex for us and we have had to ask a neighbour to be available as we had no choice of delivery day. So due to the complexities having order the furniture in mid August and still not received it is unlikely that I will order anything else from Roseland.”

Helpful Report

Posted 5 years ago

“I have recently placed two orders with you. My first order immediately went out of stock, without warning, meaning I then had to wait 3 weeks for it to come back. Then the delivery men turned up without any warning, when in the email it said I would be contact to arrange a suitable delivery slot. The delivery men were very rude, barely spoke to me and trod mud through the entire flat including my bedroom. Left the furniture in a sodden muddy box which stained the carpet and I was left to unpackage it which was hard to do when it was so heavy. Delivery standard was not at all as advertised. The second order also came without warning, which I was very disappointed about because I though maybe the first time was just a miscommunication. Luckily I was in. But this time the order, which was a bedside table, was broken as the back panel had snapped off as it was only attached with staples!! I'm so disappointed in this quality given the price! I will not be recommending this company.”

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Posted 5 years ago

“I still do not have the order”

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Posted 5 years ago

“I would love to review , but still not received my five items of furniture. Why are reviews being sent out before delivery ? would this be due to a very large back log of orders ?”

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Posted 5 years ago

“I have placed an order for a bookcase at the end of july. I have not received any updates nor the furniture itself since then. I have no idea what is happening with my order because Roseland is not answering the phones. It is now 1st of October.”

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Posted 5 years ago

“I bought a 4'ft bed solid wood bed. When it was assembled there was some screws missing. I tried to call your company several times without success.”

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Posted 5 years ago

“You can start by giving me my purchase Then I could write a review”

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Posted 5 years ago

“Very difficult to review as I have not received the goods or any contact!”

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Posted 5 years ago

“I’m still waiting for my delivery not happy”

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Posted 5 years ago

“I ordered 2 pieces of furniture on 28th August. I had an email on 14th September to say my furniture had been dispatched. It is now 29th September and I have still not received my furniture despite contacting Roseland furniture again. Very poor service and I will not be buying from them again. If I have not received it by the end of this week I will be requesting a chargeback.”

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Posted 5 years ago

“Pieces did not fit together properly and a part of the wood was broken”

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Posted 5 years ago

“Been waiting weeks for it be delivered with no communication. Still not arrived. Will be asking for a refund.”

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Posted 5 years ago

“I haven’t received this yet”

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Posted 5 years ago

“I have not received this item yet.”

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Posted 5 years ago

“I ordered a sideboard almost 4 weeks ago. I was told it would be delivered 5 days later. I received a text confirming delivery, arranged for somebody to wait in ALL day & it quite simply did not arrive. I am still waiting for it to be delivered. I phoned Customer Services (they did not bother to reach out to me) & was told there was nothing they could do & that I was to await further instruction from them. I have still heard nothing. Possibly the worst customer service I have ever encountered from any company. They have had my money for quite sometime and have not delivered anything. The worst thing is the absolute lack of communication from them. They evidently do not care about their customers at all. i also paid an additional £25 for delivery - what a joke. Roseland - kindly contact me & let me know what is happening.”

Helpful Report

Posted 5 years ago

Roseland Furniture is rated 4.5 based on 22,943 reviews