Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,943 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 5th April 2026

Brett Wallace

Roseland Furniture 5 star review on 2nd December 2025

Alonso Cooper

Roseland Furniture 1 star review on 11th October 2025

Sandra Mc

Roseland Furniture 1 star review on 4th April 2025

Anonymous

Roseland Furniture 5 star review on 8th April 2024

Rosie

530

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received it! Had to chase the sales team for any feedback on my order two weeks of ordering. Then received two emails on the same day telling me two different reasons why I hadn’t received it. First reason: returned by warehouse as it was damaged. 2nd reason: It was stuck at the warehouse in Coalville!! Will not be using them again unfortunately.”

Helpful Report

Posted 5 years ago

“I recently ordered a consol table before purchasing I phoned and asked about assembly as I didn't want anything I had to put together myself after there customer services confirmed I only had to put the handles on I ordered one. Well when it came I had 2 boxes of wood and a bag of 50 or more screws, and some of the pieces were broke with nails sticking out. Very poor quality, unprofessional customer service. Just a box of rubbish!! Do not buy from Roaseland furniture. Spend a bit more and buy quality.”

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Posted 5 years ago

“I would be very happy to write a review for Roseland Furniture but since I still haven’t received the bed that I ordered 3 weeks ago, I can’t !”

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Posted 5 years ago

“Would be difficult as my furniture hasn't arrived yet. It was ordered on”

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Posted 5 years ago

“I was not happy with service. The was a delay, I wasn't kept up to date what was happening, I am disappointed in regards the customer service.”

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Posted 5 years ago

“Dreadful. Chest of drawers arrived 2 weeks late and it was very damaged when it did arrive so sent it back. Nobody at the company cared. I made a formal complaint and still haven't had an acknowledgement of this let alone an apology”

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Posted 5 years ago

“We found the items poorly made with odd bits of wood and of a poor finish also 1 driver to unload as we are both over 65 and I was out for collection my wife had to help him put on van not good.”

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Posted 5 years ago

“Haven’t received it yet can you give me an estimated time for delivery 📦”

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Posted 5 years ago

“Extremely poor quality! There is hardly any oak on it! Most it’s cheap timber and chipboard. My bookcase wouldn’t even stand straight as one leg is shorter about 1.5cm from the rest. I’m still waiting for refund. There are glue stains, gaps on connections and chipped timber. Absolutely waste of money and time.”

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Posted 5 years ago

“The quality of the goods I ordered were not up to standard, I had to return the item twice and have to say won't be ordering again”

Helpful Report

Posted 5 years ago

“Terrible service ordered a sideboard came damaged asked for exchange they took the damaged one and gave me the new side board that was actually worse then the first one so I thought I’d try exchange again for that one to be damaged again they arranges to pick it up, date and time to have no show and I waited in all day for them. So I complained they eventually picked it up this time I asked for refund to get email back saying They have received the side board but on there system we are missing two!!!! what isn’t my fault that the carrier has miss placed them... they said they will investigate and contact me I have had no contact so I’ve had to contact them again been a month and still heard nothing! Appalling service and still Havant received my refund and I’ve been dealing with this company since June ! Don’t order from this company your only going to get stress and disappointment and no money or side board. I have been very patient and didn’t want to write any review but I have never dealt with a company this unprofessional. By the looks of it they obviously don’t want to give me my money back.”

Helpful Report

Posted 5 years ago

“Paid £175 for a bookshelf described as being made from solid wood. It was in fact made mostly of mdf and made in Vietnam. From a distance it looked ok but up close it was cheap. Sadly the one we received had been dropped on its end and w huge chunk of the top corner had fallen off. The packaging was inadequate but we did at least receive a quick no-quibble refund.”

Helpful Report

Posted 5 years ago

“Wardrobe arrived damaged I have to wait two weeks for it to be collected meaning I have to store it in my home, and then wait up until a a week after it is collected for a refund won’t ever purchase from Roseland again”

Helpful Report

Posted 5 years ago

“Having a dispute with company and courier as my order was not delivered and the money has been taken from my account.”

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Posted 5 years ago

“Damedged goods sent, after 1 week still waiting for the goods to be picked up for return, no communication from ROSELAND as to when this might happen. I still have their damaged goods and they still have my money. Would not deal with this company again.”

Helpful Report

Posted 5 years ago

“I have placed an order which was due on 4/9/20 to date have still not received this!! Being told all sorts of different scenarios so not impressed.”

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Posted 5 years ago

“Items not in stock - poor communication throughout entire process. Ultimately sent wrong items. No apologies at all.”

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Posted 5 years ago

“Pleased with the furniture. As for getting all the furniture that was something else. All furniture was on order from the beginning of July but only got final item on 7th September. My order of a corner unit I had to wait for as it did not turn up with sideboard, was then told it wasn't coming as it got lost in transit could have another but would have to wait 6 to 8 weeks, so l ordered a different unit which came within the week and at the time I ordered the new unit I was told my TV unit would arrive at the beginning of September.At the end of August I got a message to say TV unit was on it's way (happy days). I then get another message to say sorry TV unit has been lost in transit WHAT.......how may peices of furniture do you actually loose, can understand one being lost but two from the same order UNBELIEVABLE, and told I had to what 6 to 8 weeks for another. I immediately got on the phone and spoke to Beky who agreed all the messing around I had was unacceptable. She apologised said she would look into it and try and find out what had happened to the TV unit, got a message later on the 4th September to say she was waiting to hear from the depot the next the I know is the delivery drivers turn up on my doorstep on 7th September with the TV unit. I really think we deserve some compensation for the amount of emails I have had to send and phone calls I have had to make to Uni and Becky to try and sort out my problems and find lost furniture. I know things are delayed because of COVID but you can't blame COVID for losing my furniture. Awaiting your reply Mr Pennington.”

Helpful Report

Posted 5 years ago

“On 17/8/20 I ordered a corner unit (£197.94) using Amazon Pay. I also paid £35 for delivery costs via PayPal. This order has still not arrived. When contacted via email, as they were not taking phone calls, on 2/9/20, promised to dispatch item again, which was to arrive this week. Also promised to forward tracking details which I have not received. Unit has still not arrived at 4.20 pm 11/9/20. Sent emails today and yesterday still no replies. Rang customer services, asked to hold, held for 9 mins with no one answering.”

Helpful Report

Posted 5 years ago

“Very disappointed that the tv unit had a large crack in the front which appeared to have happened during construction as the packaging was intact. Collection for return arranged but courier did not turn up. Still waiting almost a week later and finding it difficult to get information from either Roseland or the courier. Extremely frustrating.”

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Posted 5 years ago

Roseland Furniture is rated 4.5 based on 22,943 reviews