Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service poor, assuring me that each item is checked prior to dispatch - shocking!”

Helpful Report

Posted 4 years ago

“As of yet, The furniture has not arrived .”

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Posted 4 years ago

“Not received tv unit yet”

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Posted 4 years ago

“Havnt received item”

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Posted 4 years ago

“Item arrived damaged. Box was intact, although it had been taped up several times, so I was a bit suspicious when I opened it and very disappointed at the damage”

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Posted 4 years ago

“Absolutely dreadful experience! They firstly sent a damaged item and that was sent back and replaced and the replacement was also damaged! They clearly don't have any quality control in Vietnam where this particular item was made.:/ The second damaged item was sent back last week and they are now claiming they haven't received it. It's an absolute debacle. Avoid at all costs if you're looking for high quality furniture and quality customer service.”

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Posted 4 years ago

“Furniture badly damaged and it was damaged before it was shipped where the damage is and customer service not very helpful still waiting for my refund and parcel to picked up was not worth the money”

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Posted 4 years ago

“I ordered a tv stand and delivery was arranged for last Wednesday. The van arrived and the delivery men went to get the tv stand to find it wasn't on the van. Since then I have written various emails to Roseland furniture who keep telling the courier service will be in touch with to rearrange delivery. As yet nothing has happened. I tried ringing Roseland ,but at present they are not answering the phone. I am now at the point of asking for a refund and cancelling the order. I have had no explanation to what has happened. It is very unfair they can take my money and not offer a reasonable explanation . i would not recommend this company. It has been an absolute fiasco and still is!”

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Posted 4 years ago

“They used MXL Deliveries for my order but due to lack of information from them I had to cancel my order”

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Posted 4 years ago

“Don't know where to start here but I'll give it a go. The item I ordered and received had numerous faults. It took weeks before Roseland Furniture arranged for the faulty item to be collected from a delivery firm, which also messed me about by giving incorrect pick up days and times. I did everything in my power to try and speed things up and did everything Roseland Furniture asked of me, like sending pictures of the faulty item, sending them pictures when it eventually got collected but still had to wait until this firm decided it was ready to give me a refund. I could go on but won't but I will never use this firm again or recommend it.”

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Posted 4 years ago

“We were very disappointed with the wooden shelving unit - looks quite chunky oak shelves but they are quite thin with a thicker piece at the end that gives the impression of a sturdy shelf - the unit also arrived damaged - would not recommend”

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Posted 4 years ago

“Terrible so far no communications until chases regarding delivery and unaware items had not been delivered yet Let’s hope they’re worth the wait !”

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Posted 4 years ago

“The furniture I received was like seconds didnt reflect what I paid for it so I returned it...the replacement was worse than the original, so i returned that too..i am now waiting for my refund”

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Posted 4 years ago

“Not one to leave reviews, especially negative ones but we've had an extremely bad experience with Roseland that I thought it important to share my thoughts. We only ordered two items but we've had problems with both, quality very poor and so much so that we've returned the chest of draws and don't want a replacement. I appreciate things are difficult due to COVID-19 but I can't help but feel they've really hidden behind that fact and making contact with them is extremely difficult. One of the main issues is the courier company they use for delivery "XDP", in the past week they failed to arrive with a delivery when stated and then subsequently failed to make collections when stated. I think this was my biggest issue, it's one thing having quality issues but when you waste customers time it's extremely infuriating. On top of that wen they did deliver the chest draws they just dumped it on our doorstep. I've made a complaint with management but as yet I've not heard back from them. Its sad to say but honestly, use this company with caution.”

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Posted 4 years ago

“A dreadful rip off using this company. Received the wrong colour of chest. Couriers supposed to turn up six times to return but have never arrived. I’ve been left with this chest and no refund. I see from the reviews that some people have lost a lot more money than me. They need to be reported to the proper authorities as they seem to running some kind of scam.”

Helpful Report

Posted 4 years ago

“Still waiting 9 weeks from time of placing my order, bank is now dealing with them,for my refund. Not sure where they get 5* from, I should have checked their Fb page before I ordered”

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Posted 4 years ago

“Not happy with roseland furniture had two lots of orders first lot faulty an second lot faulty too still got them waiting for them to be collected by DPD”

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Posted 4 years ago

“I can't possibly comment just yet as the goods arrived badly damaged. I await a reply from Roseland.”

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Posted 4 years ago

“i Ordered furniture from you and it arrived as promissed on the 6/08/2020. 2 Items were missing that we really needed. Trying to find out when they will arrive is impossible”

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Posted 4 years ago

“Very poor service, delivered to wrong address and they weren’t that bothered when I contacted them to tell them. I was lucky to get what I ordered, although had to go and pick it up from where it was delivered to. Wouldn’t use this company again.”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews