Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking company, appalling customer service, not even worth one star but couldn't submit review without giving it one! Still awaiting refund & collection of a unit that was delivered nearly 2 wks ago, which on arrival was sub-standard & weighed 15kg less than the 26kg advertised on their website. Courier has failed to collect on 2 occasions despite sending email confirmation on each of the days. Roseland still have our money & refuse to answer when we will get it back. Only way to contact them at present is via email which they are extremely slow to respond to & only ever answer the questions they choose to.”

Helpful Report

Posted 5 years ago

“Terrible delivery service & very stressful”

Helpful Report

Posted 5 years ago

“You have asked me to review my order. But you still have not sent it. It been nearly 3 weeks since I was told I would be contacted by your delivery service and I have not heard anything. This dispite the fact I have chased your selves a week ago. Very disappointed with you as have had furniture from you before and it was great just you service is letting you and your customers down”

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Posted 5 years ago

“We had a delivery date it of 12 July and have still not received them ?????????????? Not happy”

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Posted 5 years ago

“This is quite possibly the worst product I have every received and the worst customer service I have ever received for a faulty product. We have been stuck with a bookcase for 3 weeks which arrived basically falling to pieces. For the second time the delivery company has not turned up to collect the bookcase for a refund, for which we have waited at home for and gone home from work to wait for. We have requested and not been given a refund for the bookcase which we feel is very poor service. We will not be buying from this company again.”

Helpful Report

Posted 5 years ago

“Received my table and it’s cracked at the back and the side of the top is not attached and there’s another crack there. I’m so upset and disappointed to think something like this would be sent out to me. I’ve sent an email and awaiting a reply. Phone lines closed due to C19. Very distressed and upset.”

Helpful Report

Posted 5 years ago

“Furniture in a right mess when received, 4 items out of 5 were badly damaged. The furniture was packed like this as the boxes were in perfect condition so no fault of the couriers. Roseland didn’t respond to my emails until I said I would go to Trading Standards!”

Helpful Report

Posted 5 years ago

“I bought a dressing table set but when I sat on the stool 2 legs just sheared off as it’s design was so poor that the bolt did not go through far enough into the leg. I really bumped my head and it shook me up - I e-mailed photo graphs asking for a replacement that had been safety checked and as yet all I have had is an Automatic acknowledgement !!! Very disappointed as I have had other furniture in the same range and always praised up Roseland quality”

Helpful Report

Posted 5 years ago

“Would not advise ordering from Roselands furniture. They are quick to send furniture out but if you have a problem their customer service is a shambles. Phone lines still closed, it takes 2 or 3 days to get a response. The response is sketchy and does not cover everything you asked. Still waiting for my refund.”

Helpful Report

Posted 5 years ago

“Terrible piece of furniture and after sales is rubbish”

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Posted 5 years ago

“Received a badly damaged item. The return process was long and difficult as all via email (no phone communication due to Covid-19 apparently). Item due to be collected 2 weeks after I received it (even though I notified Roseland Furntiure of the damage on the day that I received it) - still awaiting a refund.”

Helpful Report

Posted 5 years ago

“Really bad communication, poor quality.. Would not deal with there people again 🙄..”

Helpful Report

Posted 5 years ago

“I received my sideboard nearly 2 weeks ago, very badly scratched and marked. I emailed immediately and was responded to after a few days asking for my postcode. It has then taken a few more days to have an email asking for photos. There has been no apology at all from the company and i now have packaging to dispose of and will have to wait in for another delivery when I am eventually given a new date. I am very disappointed.”

Helpful Report

Posted 5 years ago

“The first oak unit was delivered with a broken leg, this was collected after a week and we were told we would receive a replacement. It was been a week since the broken unit was collect and nearly 3 weeks since this company were told we wanted a replacement. We have had little contact from them. I will be sending yet another email to ask for a full refund as I’m fed up of waiting for a replacement unit. I could have grown an oak tree, and made the unit myself by now!! Very poor customer service. Will not use this company again.”

Helpful Report

Posted 5 years ago

“If only we could! We haven’t received the ordered item as it has apparently gone astray. To date we have not been informed of a delivery date or who would be delivering, though the latest message said it would be here by the end of the week. Which week we wonder?”

Helpful Report

Posted 5 years ago

“Very poor communications, despite repeated requests we received no reply until the 6 or more e nails were sent to eventually be told your carrier had lost the unit. Since then one reply from you to say do we want a refund or select another product we replied, guess what no reply.”

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Posted 5 years ago

“I'm still waiting for the unit to be picked up, it is very badly made. Photos have been sent to your supplier.”

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Posted 5 years ago

“We selected Roseland furniture for the short delivery time - coffee table dispatched on 29 June - it is now 13 July . . . Sent a query to Roseland a couple of days ago - still waiting . . . like the wait for the coffee table. Customer Service - Service?????”

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Posted 5 years ago

“Sorry cannot do review as havnt received yet”

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Posted 5 years ago

“My goods have not arrived after 3 weeks since placing my order and have been in transit for the last 2 weeks. No phone numbers to contact either roseland of the delivery company just emails that don’t get answered”

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Posted 5 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews