Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a hassle with delivery my bookcase has eventually arrived ... but is damaged with a crack in the wood and the back of unit coming off!!.... so disappointed as it is exactly what I want in the space... hopefully a discussion about a replacement will not be as bad as getting it in first place...COVID not an excuse now not to answer a phone .... look forward to speaking to someone soon”

Helpful Report

Posted 5 years ago

“Furniture arrived ina very badly damaged condition Customer service is an absolute joke, couriers supposed to collect the furniture twice now only not to turn up and no message saying they wouldn’t come”

Helpful Report

Posted 5 years ago

“We chose your furniture because it was solid wood and and not flat packed. It was bought for a Fathers day present The delivery firm you used could or did not deliver when they were supposed to and we could not contact them they just did not answer their phone We were very disappointed and frustrated because we wanted the item for a present, you left us with no option but to cancel We are still waiting for a refund from you”

Helpful Report

Posted 5 years ago

“I am unable to review the products as I still haven’t received them despite being told a few weeks ago that the order placed in March was ‘ready to ship’. An update would be helpful.”

Helpful Report

Posted 5 years ago

“Do not gamble on throwing your money away by ordering anything from this Company! Extremely frustrated to have paid a lot of money for something we cannot use. There is no way to contact Roseland to resolve any issues - nobody answering the telephone and no response to Email address quoted on answerphone message. I have sent several emails and still had no response. So concerned now that I have been scammed and will never see my money again and be left with a large box of flatpack furniture that is of no use and which I will need to pay to dispose of. The item we were supplied with is impossible to put together as parts do not match. Don't know what else to do to contact these people but will be continuing to try and find a way to get recompense via other routes. Marketing states 'no flatpacks' but major part of the wardrobe we purchased is totally flatpack. Side piece of wardrobe is warped so 2 of the 4 bolt holes will not match up and entire wardrobe side will not meet into back section.”

Helpful Report

Posted 5 years ago

“Placed my order on the 14th of May and finally received it on the 26th June. No communication at all from courier company. Terrible customer service would never order anything ever again from Roseland Furniture.”

Helpful Report

Posted 5 years ago

“I received a badly damaged London oak tall boy and have not had a replacement! I cannot contact anyone as there’s no one to answer the phones. I can only use email and I have to wait 48 hours for a response....I have been waiting three days and still not had a reply! I am being charged an extra £11 to get a replacement when it’s not my fault the item arrived damaged! I am really not happy at all!”

Helpful Report

Posted 5 years ago

“Still waiting for my order after 3 weeks”

Helpful Report

Posted 5 years ago

“The furniture was sub-standard, even at a modest price. Poorly constructed, shoddily painted and littered with flaws, even before it sustained damage in transit. Will never consider or recommend.”

Helpful Report

Posted 5 years ago

“Tv stand arrived well packed and just what we wanted but with a dent in the front of the unit! Took some organising but a replacement on way.”

Helpful Report

Posted 5 years ago

“Very poor service from start to unfinished business.”

Helpful Report

Posted 5 years ago

“I ordered a set of cross section lanterns and they were never delivered. Despite my numerous requests I still have not received them! I also ordered the Urban Chic Alcove Bookcase which once assembled not one of the shelves was straight, and I also ordered the Urban Chic Alcove Bookcase with Drawers which had substantial damage to one of the shelves. I emailed the Roseland Furniture straight away and was promised a replacement of the damages bookcases. However after a month I am still to receive my replacement items. They have taken away the damaged ones a week ago and I have not heard anything about the replacement order. They have had all my money and I have no items to show for it!! The lanterns have never been delivered and I have never even received an offer of a refund! Very poor customer service all along. In fact I just got lies upon lies to stall me and hide their shortcomings. I am extremely disappointed as I have paid them £919.85 and now have none of the ordered items, no idea of when I will receive them or even if I will be able to get all my money back. Worst company I have ever dealt with!”

Helpful Report

Posted 5 years ago

“Very poor service. Was promised delivery by 15 the June now 20th and nothing. Consignment number not recognized and cannot speak to anyone”

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Posted 5 years ago

“Arrived damaged,still awaiting for instructions to return it”

Helpful Report

Posted 5 years ago

“How can I complete a review on Roseland furniture I ordered and purchased ten days ago and as yet not been delivered.”

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Posted 5 years ago

“Still haven’t received my order that I ordered 1 month ago. Do not order from here!”

Helpful Report

Posted 5 years ago

“Ordered a table for delivery by 15th June still not received gave me a tracking number spoke to XDP they say have not got item, can only email Roseland which I do every day and still no information where my table is, Appalling service and no customer service at all to rectify will not be using again”

Helpful Report

Posted 5 years ago

“Received the London chest of drawers and the drawers were a totally different colour the frame. Was not happy with this but they didn't want to replace it.”

Helpful Report

Posted 5 years ago

“I received a badly damaged chest if drawers and I’m still waiting for them to be collected And a refund not happy at all”

Helpful Report

Posted 5 years ago

“You need a new delivery company. MXL are useless and incapable of answering the phone, have wasted my time. I am still waiting for the delivery and them to contact me. I am very upset”

Helpful Report

Posted 5 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews