I ordered a set of cross section lanterns and they were never delivered. Despite my numerous requests I still have not received them! I also ordered the Urban Chic Alcove Bookcase which once assembled not one of the shelves was straight, and I also ordered the Urban Chic Alcove Bookcase with Drawers which had substantial damage to one of the shelves. I emailed the Roseland Furniture straight away and was promised a replacement of the damages bookcases. However after a month I am still to receive my replacement items. They have taken away the damaged ones a week ago and I have not heard anything about the replacement order. They have had all my money and I have no items to show for it!! The lanterns have never been delivered and I have never even received an offer of a refund! Very poor customer service all along. In fact I just got lies upon lies to stall me and hide their shortcomings. I am extremely disappointed as I have paid them £919.85 and now have none of the ordered items, no idea of when I will receive them or even if I will be able to get all my money back. Worst company I have ever dealt with!