Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,943 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

Write Your review

Tell us how Roseland Furniture made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roseland Furniture 5 star review on 5th April 2026

Brett Wallace

Roseland Furniture 5 star review on 2nd December 2025

Alonso Cooper

Roseland Furniture 1 star review on 11th October 2025

Sandra Mc

Roseland Furniture 1 star review on 4th April 2025

Anonymous

Roseland Furniture 5 star review on 8th April 2024

Rosie

530

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first oak unit was delivered with a broken leg, this was collected after a week and we were told we would receive a replacement. It was been a week since the broken unit was collect and nearly 3 weeks since this company were told we wanted a replacement. We have had little contact from them. I will be sending yet another email to ask for a full refund as I’m fed up of waiting for a replacement unit. I could have grown an oak tree, and made the unit myself by now!! Very poor customer service. Will not use this company again.”

Helpful Report

Posted 5 years ago

“If only we could! We haven’t received the ordered item as it has apparently gone astray. To date we have not been informed of a delivery date or who would be delivering, though the latest message said it would be here by the end of the week. Which week we wonder?”

Helpful Report

Posted 5 years ago

“Very poor communications, despite repeated requests we received no reply until the 6 or more e nails were sent to eventually be told your carrier had lost the unit. Since then one reply from you to say do we want a refund or select another product we replied, guess what no reply.”

Helpful Report

Posted 5 years ago

“I'm still waiting for the unit to be picked up, it is very badly made. Photos have been sent to your supplier.”

Helpful Report

Posted 5 years ago

“We selected Roseland furniture for the short delivery time - coffee table dispatched on 29 June - it is now 13 July . . . Sent a query to Roseland a couple of days ago - still waiting . . . like the wait for the coffee table. Customer Service - Service?????”

Helpful Report

Posted 5 years ago

“Sorry cannot do review as havnt received yet”

Helpful Report

Posted 5 years ago

“My goods have not arrived after 3 weeks since placing my order and have been in transit for the last 2 weeks. No phone numbers to contact either roseland of the delivery company just emails that don’t get answered”

Helpful Report

Posted 5 years ago

“Still waiting on order that was placed over 2 weeks ago. Apparently my order had got lost in transit?!? It was for a birthday present for my daughter, still waiting! Mega disappointed.”

Helpful Report

Posted 5 years ago

“Item showed up damaged, replacement was never delivered and it takes days and days to get any sort of response to an email. What should be a 5 minute conversation is taking weeks.”

Helpful Report

Posted 5 years ago

“I have not received my furniture a very poor courier service,no communication,shocking customer service form xpd.roseland furniture it takes 2 days to get an email back”

Helpful Report

Posted 5 years ago

“Very poor service. First order lost in transit, second one not received. No response to my emails. No delivery, no refund. Will have to pursue via PayPal dispute service. Would not recommend.”

Helpful Report

Posted 5 years ago

“Ordered a large desk and a TV stand. Desk arrived damaged and waiting fir replacement 4 weeks later. Received notification that TV stand was in process of delivery 2 weeks ago, but nothing yet. Still waiting for reply to my email querying how long item will be in transit. Never had problems like this with other companies, Covid or not. 😱”

Helpful Report

Posted 5 years ago

“I am not impressed with your customer service. No one had responded to my emails. My order consisted of two items but only one was delivered by the delivery company as the other was not put on the van. I am still chasing the same”

Helpful Report

Posted 5 years ago

“The drawers have gaps each side, the top has a uneven dent in it , and the colour has slightly light colour to the rest , I didn’t realise till my partner disposed of the package and put it in our bedroom , so I’m not really happy”

Helpful Report

Posted 5 years ago

“It’s different from the picture”

Helpful Report

Posted 5 years ago

“Dent and marks to paintwork. Order returned. Next one sent out with same defect. I don’t think the items are even being quality checked before being sent out. Still awaiting collection of faulty order. Very disappointing”

Helpful Report

Posted 5 years ago

“The order did not turn up”

Helpful Report

Posted 5 years ago

“I would never buy from these people again was messed around loads and my item came damaged to and was hard getting a new delivery date then waited in all day never arrived did in the end but never again”

Helpful Report

Posted 5 years ago

“The furniture is great. However they took payment before telling me the items were out of stock. I decided to wait for delivery anyway as I had spent ages searching for two matching items of the required size. One item arrived within the 12 weeks they said. The other arrived nearly 5 months after ordering and payment. When I emailed to chase the item I got no apology for the huge delay.”

Helpful Report

Posted 5 years ago

“Orders over 2 weeks ago and was expecting 2-3 days delivery. Nothing arrived as yet, apparently courier ‘lost’ my item. Have now requested a refund and am opening a case with PayPal if refund is not issued by close of business Friday”

Helpful Report

Posted 5 years ago

Roseland Furniture is rated 4.5 based on 22,943 reviews