Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

Write Your review

Tell us how Roseland Furniture made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on order that was placed over 2 weeks ago. Apparently my order had got lost in transit?!? It was for a birthday present for my daughter, still waiting! Mega disappointed.”

Helpful Report

Posted 5 years ago

“Item showed up damaged, replacement was never delivered and it takes days and days to get any sort of response to an email. What should be a 5 minute conversation is taking weeks.”

Helpful Report

Posted 5 years ago

“I have not received my furniture a very poor courier service,no communication,shocking customer service form xpd.roseland furniture it takes 2 days to get an email back”

Helpful Report

Posted 5 years ago

“Very poor service. First order lost in transit, second one not received. No response to my emails. No delivery, no refund. Will have to pursue via PayPal dispute service. Would not recommend.”

Helpful Report

Posted 5 years ago

“Ordered a large desk and a TV stand. Desk arrived damaged and waiting fir replacement 4 weeks later. Received notification that TV stand was in process of delivery 2 weeks ago, but nothing yet. Still waiting for reply to my email querying how long item will be in transit. Never had problems like this with other companies, Covid or not. 😱”

Helpful Report

Posted 5 years ago

“I am not impressed with your customer service. No one had responded to my emails. My order consisted of two items but only one was delivered by the delivery company as the other was not put on the van. I am still chasing the same”

Helpful Report

Posted 5 years ago

“The drawers have gaps each side, the top has a uneven dent in it , and the colour has slightly light colour to the rest , I didn’t realise till my partner disposed of the package and put it in our bedroom , so I’m not really happy”

Helpful Report

Posted 5 years ago

“It’s different from the picture”

Helpful Report

Posted 5 years ago

“Dent and marks to paintwork. Order returned. Next one sent out with same defect. I don’t think the items are even being quality checked before being sent out. Still awaiting collection of faulty order. Very disappointing”

Helpful Report

Posted 5 years ago

“The order did not turn up”

Helpful Report

Posted 5 years ago

“I would never buy from these people again was messed around loads and my item came damaged to and was hard getting a new delivery date then waited in all day never arrived did in the end but never again”

Helpful Report

Posted 5 years ago

“The furniture is great. However they took payment before telling me the items were out of stock. I decided to wait for delivery anyway as I had spent ages searching for two matching items of the required size. One item arrived within the 12 weeks they said. The other arrived nearly 5 months after ordering and payment. When I emailed to chase the item I got no apology for the huge delay.”

Helpful Report

Posted 5 years ago

“Orders over 2 weeks ago and was expecting 2-3 days delivery. Nothing arrived as yet, apparently courier ‘lost’ my item. Have now requested a refund and am opening a case with PayPal if refund is not issued by close of business Friday”

Helpful Report

Posted 5 years ago

“I was told to expect a delivery date with days; it's weeks later and I still don't have one. I contacted the company and was told it would be a few days, even though it had already been some time at this point, and even that was over a week ago now.”

Helpful Report

Posted 5 years ago

“We ordered a bookshelf over 3 weeks ago. We were given a delivery date of 26th June. Today is 30th June and we still have not received these goods. On enquiring about it, we received a standard reply saying due to the pandemic we have to wait!. We have already waited 3 weeks. This is not the kind of service I had expected from Roseland!”

Helpful Report

Posted 5 years ago

“Did not receive item customer service terrible 5 days and I have still not received refund for item not delivered can reply to some emails quickly but not emails about refund”

Helpful Report

Posted 5 years ago

“Nice looking unit but finish was terribly - knife or sharp object along one draw, not painted all over, white spots and more. Currently waiting a replacement.”

Helpful Report

Posted 5 years ago

“Three items arrived quickly. However, one item was completely smashed, although packaging showed no sign of damage. All of the furniture was of exceptionally poor quality and has all been returned for refunds. Would not order again.”

Helpful Report

Posted 5 years ago

“Ordered and paid for a TV cabinet on 12/6/20. It’s now 30/6 and still no sign of a delivery date.”

Helpful Report

Posted 5 years ago

“The unit was broken when I opened the box. I guess it had been dropped during transit as one man brought it to my door nearly on his knees. A return is meant to have been processed and collection arranged. 2 weeks later the unit is waiting to be collected still. I can’t maneuver around my house and I am disabled”

Helpful Report

Posted 5 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews