Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,946 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,946 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 5th April 2026

Brett Wallace

Roseland Furniture 5 star review on 2nd December 2025

Alonso Cooper

Roseland Furniture 1 star review on 11th October 2025

Sandra Mc

Roseland Furniture 1 star review on 4th April 2025

Anonymous

Roseland Furniture 5 star review on 8th April 2024

Rosie

530

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service from start to unfinished business.”

Helpful Report

Posted 6 years ago

“I ordered a set of cross section lanterns and they were never delivered. Despite my numerous requests I still have not received them! I also ordered the Urban Chic Alcove Bookcase which once assembled not one of the shelves was straight, and I also ordered the Urban Chic Alcove Bookcase with Drawers which had substantial damage to one of the shelves. I emailed the Roseland Furniture straight away and was promised a replacement of the damages bookcases. However after a month I am still to receive my replacement items. They have taken away the damaged ones a week ago and I have not heard anything about the replacement order. They have had all my money and I have no items to show for it!! The lanterns have never been delivered and I have never even received an offer of a refund! Very poor customer service all along. In fact I just got lies upon lies to stall me and hide their shortcomings. I am extremely disappointed as I have paid them £919.85 and now have none of the ordered items, no idea of when I will receive them or even if I will be able to get all my money back. Worst company I have ever dealt with!”

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Posted 6 years ago

“Very poor service. Was promised delivery by 15 the June now 20th and nothing. Consignment number not recognized and cannot speak to anyone”

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Posted 6 years ago

“Arrived damaged,still awaiting for instructions to return it”

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Posted 6 years ago

“How can I complete a review on Roseland furniture I ordered and purchased ten days ago and as yet not been delivered.”

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Posted 6 years ago

“Still haven’t received my order that I ordered 1 month ago. Do not order from here!”

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Posted 6 years ago

“Ordered a table for delivery by 15th June still not received gave me a tracking number spoke to XDP they say have not got item, can only email Roseland which I do every day and still no information where my table is, Appalling service and no customer service at all to rectify will not be using again”

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Posted 6 years ago

“Received the London chest of drawers and the drawers were a totally different colour the frame. Was not happy with this but they didn't want to replace it.”

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Posted 6 years ago

“I received a badly damaged chest if drawers and I’m still waiting for them to be collected And a refund not happy at all”

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Posted 6 years ago

“You need a new delivery company. MXL are useless and incapable of answering the phone, have wasted my time. I am still waiting for the delivery and them to contact me. I am very upset”

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Posted 6 years ago

“Item arrived damaged & when I contacted Roseland I had to wait 48 hours for a response, I emailed them back within 2 minutes and then told I had to wait a further 48 hours for a response, it’s been longer than 48 hours and still no response! I’m currently stuck with a big damaged unit that’s barley holding itself together and no answers from Roseland. Phone lines are not working, can only contact via email which is disgraceful when Iv spent a lot of money on this item.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“I still haven’t had one item yet, (allegedly due to courier issues) and despite the current situation the service has been even less than one star. I consistently requested accurate updates and basically got run around answers. I was then pretty much accused of receiving the cabinet and not mentioning it (that was the inference). It was only when I said I would be asking my bank to take back the money, that I got some appropriate clarification last week. I have been treated ok now but too late I’m afraid, I don’t think you have a credible business model there. The answer phone is being used a barrier to keep peeved customers at bay. I left my number by email on several occasions, merely to get proper info. No one called. Etc etc etc”

Helpful Report

Posted 6 years ago

“Sent me a piece of furniture which I did not request. No ability to contact the company. Emails are returned every 48 hours. Won't recommend this company to anyone.”

Helpful Report

Posted 6 years ago

“My order is now almost 2 weeks late and I have heard nothing from them, my emails on their 'contact us' page are being ignored. It's getting ridiculous, a so terrible customer service! Avoid!”

Helpful Report

Posted 6 years ago

“This company is terrible. Would give zero stars if I could. Website lies about items being in stock that are not. Then uses the delivery company as the reason for poor communication and non-delivery. Ordered "in stock" items where after 32 days still not offered a delivery date. First delivery date didn't happen without being told. Was told after first day that goods had been despatched when they had clearly not been. After 30 days requested a refund and not heard anything back so filed a complaint with credit card company to get my money back. Beware using this company off the back of all these trust pilot reviews. They must be paying somebody to write bogus ones as they are the worst company I have ever dealt with!”

Helpful Report

Posted 6 years ago

“We have had five items of Roseland Furniture and this would have been the sixth. Unfortunately the delivery company that Roseland use in our part of the world is XDP and they are an utter disgrace. A delivery date was sent and they proceeded to try and deliver a BBQ on the day, which we did not order - obviously easy to confuse a chest of draws with a BBQ. The driver said the order was with another driver but of course, you've guessed it, no other delivery was made that day. Then we discover that the item was marked as delivered when checking the XDP website with the item tracking details. To add insult to injury the follow up and resolution by Roseland has been a disaster with continual excuses that they cannot get their supplier, XDP, to respond but to be patient. So to draw a line under this debacle we have contacted PayPal (the method of payment) and made a complaint requesting cancellation of the order and a refund. If we do not get satisfaction we will start legal proceedings. As for future purchases from Roseland Furniture? Not a chance. If you do take a chance on making a purchase good luck but factor in the probability of a rogue delivery company and atrocious customer service.”

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Posted 6 years ago

“I bought a bookcase from you charged me , didn’t deliver . No bookcase no money. You are ignoring my request for refund!!! So it’s big fat ‘0’ for your service! Never ever again- will not even look at your furniture and will warn other people!!!! Very disappointed customer”

Helpful Report

Posted 6 years ago

“Actually NO STARS from me but wouldn't let me submit!...had an email requesting my feedback on their service before I've even received my goods?!.... currently seeking my money back. Awful service....bad choice.”

Helpful Report

Posted 6 years ago

“Awful service not likely to order from you again. Keep getting told my order is on the way. Courier company you use is rubbish. You have had my money and not delivered.”

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Posted 6 years ago

Roseland Furniture is rated 4.5 based on 22,946 reviews