Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,946 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,946 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 5th April 2026

Brett Wallace

Roseland Furniture 5 star review on 2nd December 2025

Alonso Cooper

Roseland Furniture 1 star review on 11th October 2025

Sandra Mc

Roseland Furniture 1 star review on 4th April 2025

Anonymous

Roseland Furniture 5 star review on 8th April 2024

Rosie

530

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately my tv stand has yet to be delivered.”

Helpful Report

Posted 6 years ago

“Item arrived damaged and they are very slow at giving a refund and collecting the damaged goods. I will have to claim the money back from my credit card.”

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Posted 6 years ago

“The Fawlty Towers of furniture suppliers. poor communications within the company and with customers. Their haulage company are as bad. I'd have gone for no stars but that doesn't appear to be an option available. Eventually they accepted the order was cancelled and refunded the money in full about a week later but the time I spent trying to get this was enormous. Now considering a claim through the County Court.”

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Posted 6 years ago

“We have tried to ring you and the delivery, with no success, we emailed both of you still no success. Very poor”

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Posted 6 years ago

“I have been asked to write a review for a piece of furniture that I have still not been able to use. Delivered on 1st June but on opening there was damage in three places. I have lost count of the number of emails, with differing information, I have received from Roseland. I am still waiting for them to collect the furniture and send me a replacement. Please get your act together, Roseland! It is a shame because I really like the tv unit, but refuse to keep the one they sent - which by the way had an 'Inspection passed' sticker behind the damage!”

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Posted 6 years ago

“The delivery service used is an absolute joke, I can't actually review the furniture I ordered because I still haven't received it when it was supposed to arrive 5 days ago, tracking app is useless and they obviously don't care about customers because I've emailed many times with no response. Please change delivery service as it's clear I'm not the only one affected.”

Helpful Report

Posted 6 years ago

“Review request came before the furniture arrived so unable to comment on Quality of furniture. But delivery service appalling over 10 days waiting still nothing and no communication.”

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Posted 6 years ago

“3 items of lounge furniture were received. The coffee table was covered in mould and areas of wood were split and of a very poor quality. The nest of tables claimed to be solid wood on the top but was quite clearly laminate. There was also an element of bevel on the largest table and the whole set didn't match what was advertised. The drawers of the TV stand can't even hold a Blu Ray! Unable to get hold of anyone by phone and sent 3 x e-mails with photographs on the day of delivery - a week later and still no response. Very poor customer service.”

Helpful Report

Posted 6 years ago

“When I receive my furniture, I will gladly write a review”

Helpful Report

Posted 6 years ago

“I ordered 2 items and received an email on 26th to say items had been shipped. Delivery was supposed to be on 28th.I tracked the items and noticed it said only 1 assignment from the courier with a weight of 20k so decided to send you an email stating I was confused that only One item would turn up, I need not receive a reply. On the .29th One item arrived and was damaged in transit. I sent another email asking where the other item was and sent pictures on the damaged furniture. You replied on 31st stating that it had obviously been damaged in transit and the other piece of furniture had been lost in transit and you didn’t have anymore in stock, so you would pick up the damaged piece and give me a full refund on my response. I Replied on 31st to request the full refund. Then on 1st I received another email asking if I would like to keep the one item with a £25 discount. I had already requested a full refund the day before and it was no point me keeping it as I could not get the matching piece to go with it. These pieces of furniture were a birthday present and not only did they not turn up on time one was lost and one was damaged and more concerning I have not had a reply saying when you are giving me a full refund and when the item is being collected. I have been extremely disappointed with your service and the length of time that I’ve been waiting for my refund.”

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Posted 6 years ago

“Happy to review when the wardrobe arrives”

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Posted 6 years ago

“Ordered a dressing table white set and it’s missing 2 screws, one bolt is too misshaped to used. The mirror has a score in it. I’ve tried to call and recoded message to email directly only.. I’ve tried to email and still waiting a response. Very disappointed in quality & customer care. Left with furniture I can not assemble or use!”

Helpful Report

Posted 6 years ago

“Absolutely horrendous. I am still waiting for my goods a month later and have had no response this week to my emails and messages. Totally disappointed in your service. Would advise all others to avoid buying from you.”

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Posted 6 years ago

“This has been a dreadful experience The goods arrived damaged and I still have had no reply for return I no longer want this furniture.”

Helpful Report

Posted 6 years ago

“Two separate purchases to date with this company and faulty items with both. First purchase and damaged item was quickly replaced with great customer service. On this basis, happy to buy from them, but after receiving another damaged item, which was then replaced by a further damaged item, I would not recommend this company. It appears there is a manufacturing fault with the product which clearly was not quality checked prior to dispatch. Additionally, the customer service has been terrible. Understand we are in difficult circumstances, but they have let themselves down in customer service. 23 days after purchase and I have no refund and no product.”

Helpful Report

Posted 6 years ago

“Unfortunately I am unable to review the furniture that I recently ordered and paid for because at the time of writing to you I have only received the nest of tables. I was told by the delivery person that the corner tv stand was being delivered on a different vehicle but could not give any idea on a delivery time. This was on Tuesday morning and as I write to you the TV stand has still not been delivered. I am very disappointed in the service to date and would appreciate that the none delivery be investigated immediately. I await your response. John Cotgreave.”

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Posted 6 years ago

“Item was of poor quality with what looks like filler on the back of the drawer. Two cracks in the base plinth. Poor door fitting and also damage from being dropped.”

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Posted 6 years ago

“I made an order for a piece of furniture 8 days ago and it has still not been received. Very disappointing. When/if the order arrives I will then review the actual order, until then, very disappointed”

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Posted 6 years ago

“At this moment not very impressed Still waiting for my item”

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Posted 6 years ago

“No item but you have my money.”

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Posted 6 years ago

Roseland Furniture is rated 4.5 based on 22,946 reviews