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Mrs Allen
We have had five items of Roseland Furniture and this would have been the sixth. Unfortunately the delivery company that Roseland use in our part of the world is XDP and they are an utter disgrace. A delivery date was sent and they proceeded to try and deliver a BBQ on the day, which we did not order - obviously easy to confuse a chest of draws with a BBQ. The driver said the order was with another driver but of course, you've guessed it, no other delivery was made that day. Then we discover that the item was marked as delivered when checking the XDP website with the item tracking details. To add insult to injury the follow up and resolution by Roseland has been a disaster with continual excuses that they cannot get their supplier, XDP, to respond but to be patient. So to draw a line under this debacle we have contacted PayPal (the method of payment) and made a complaint requesting cancellation of the order and a refund. If we do not get satisfaction we will start legal proceedings. As for future purchases from Roseland Furniture? Not a chance. If you do take a chance on making a purchase good luck but factor in the probability of a rogue delivery company and atrocious customer service.
4 years ago
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Roseland Furniture has a 4.5 average rating from 22,927 reviews