Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order has been confirmed. But I’m being asked to review it but it has Still not arrived!”

Helpful Report

Posted 4 years ago

“The back panel is only stapled down one side and is flapping open, and then not properly. I am going to have to tack all along both top and bottom, and the other side. This will be difficult for me as I can't kneel. I should not have to do this. The top left drawer doesn't fit well. I know this as I have purchased the same chest of previously from you, which is why I bought a second chest. I paid an extra £25 for a two-man delivery. I only saw one man, who was able to pick up the box on his own. You should have known that was possible. I was very satisfied with the first Roseland chest I purchased from you, but this one has spoiled my impression of Roseland Furniture.”

Helpful Report

Posted 4 years ago

“Tv unit arrived damaged, I have asked for them to come and collect unit for a return and refund, that was 2 weeks ago still not picked up or refunded.”

Helpful Report

Posted 4 years ago

“Very disappointed. Would never order from this company again. Very poor communication throughout. A generic email is sent to acknowledge they will answer within 48 hours. Unable to speak to anyone on the phone, answer message states no calls will be answered. I ordered a chest of drawers, and concerns started when the courier company sent a text to advise of a delivery date and time (part of the time had already lapsed when the text was sent). It proved extremely difficult or impossible to contact them to re-arrange, and I never heard from them again. I had to communicate by email to Roseland who apologised and said they would look into this. I decided to cancel my order and request a full refund. This was accepted, but emails from Roseland said I had to wait until they had "confirmation that it is indeed coming back, we will process your refund". No idea when that would be and they gave me no idea when that would be. I paid through Paypal and lodged a complaint, and finally and quickly, I have now received my money back.”

Helpful Report

Posted 4 years ago

“The only reason I’m giving one star is because the bookshelf I bought is actually very nice; the experience of receiving it, though was a different matter. From an order made on 14th July the item was received on the 28th July. No initial delivery estimate was provided by the courier and in fact short of an initial email from the courier, XPD, advising they had received consignment information 2 days after I bought the bookshelf, no other information at all was received from XPD. I contacted Roseland to get an update a week after buying the bookshelf and received an email advising that COVID was impacting deliveries and to be patient and that if I hadn’t heard anything from the courier in 48 hours to get back in touch. 48 hours passed with no contact so I contacted Roseland again and they attempted to ask me to wait another 48 hours which I declined to do. I asked them to get in touch with the courier because there had been absolutely no contact from them and no update on their tracking website. Shortly following this I received an SMS from XPD advising that delivery would be made on 29th July, 15 days after my order, and that I would receive a call from the driver on the day to advise of a time slot for delivery. On the morning of 28th July I received a missed call at about 0830 followed by my doorbell ringing about 5 minutes later. It was my bookshelf arriving admittedly one day early but with absolutely no notice that it was on its way. Because I live in Highlands and Islands of Scotland (which I don’t, I live in Elgin in Moray, not Highland at all) I’ve become used to delivery companies charging remote area prices to get to me, even though Trading Standards have repeatedly said they shouldn’t, but I paid an extra £35 for a company to keep hold of my bookshelf for almost an extra 2 weeks. Wonderful. Needless to say I shan’t be giving Roseland any further business.”

Helpful Report

Posted 4 years ago

“You won't want to hear it. Review your records”

Helpful Report

Posted 4 years ago

“They sent me a mismatched wardrobe and base. Or cupboard was white and base cream. I've been nearly two weeks so far trying to get this sorted. Very poor communication even with covid virus”

Helpful Report

Posted 4 years ago

“So far not good. I have still not received the items I I ordered over 2weeks a go.”

Helpful Report

Posted 4 years ago

“We ordered a Ladock television stand. As we unpacked it we noticed the side was pushed in and cracked, so it was replaced. The second one was even worse a piece broken off the front, which laid in the box, & the corner broken. This will be sent back & I want a refund or will take it further.”

Helpful Report

Posted 4 years ago

“Cheap, very marked, chipped and battered. Asked for a refund still waiting for collection of the furniture over a week later! Very poor!”

Helpful Report

Posted 4 years ago

“My TV stand has not been delivered. The tracking company says it has. However it has not. This is a very expensive purchase and getting in touch with the firm is very hard. I would like a refund or my TV stand delivered please.”

Helpful Report

Posted 4 years ago

“The wardrobe we ordered could not fit together properly and as a result there is a 1cm gap at the back through which you can see daylight. The top section is too small to fit into the sides and front. The bag of screws was open and we were missing vital parts. Very poor and would not order from them again...made in Vietnam with poor quality check.”

Helpful Report

Posted 4 years ago

“Have to say very disappointing to order online to say in stock and was given a date for it to be delivered as I’m still waiting after ordering it 3 weeks ago.”

Helpful Report

Posted 4 years ago

“Order goods paid for them payment taken...3weeks on still waiting for goods...tried to phone only a recorded message telling you to email ..done that 11 times still no reply.. Not happy...”

Helpful Report

Posted 4 years ago

“This is quite funny. You’ve asked for a review but the furniture has still not arrived. I have chased up and been told you have delays. Sounds like the delays are longer than you realise :-)”

Helpful Report

Posted 4 years ago

“Shocking company, appalling customer service, not even worth one star but couldn't submit review without giving it one! Still awaiting refund & collection of a unit that was delivered nearly 2 wks ago, which on arrival was sub-standard & weighed 15kg less than the 26kg advertised on their website. Courier has failed to collect on 2 occasions despite sending email confirmation on each of the days. Roseland still have our money & refuse to answer when we will get it back. Only way to contact them at present is via email which they are extremely slow to respond to & only ever answer the questions they choose to.”

Helpful Report

Posted 4 years ago

“Terrible delivery service & very stressful”

Helpful Report

Posted 4 years ago

“You have asked me to review my order. But you still have not sent it. It been nearly 3 weeks since I was told I would be contacted by your delivery service and I have not heard anything. This dispite the fact I have chased your selves a week ago. Very disappointed with you as have had furniture from you before and it was great just you service is letting you and your customers down”

Helpful Report

Posted 4 years ago

“We had a delivery date it of 12 July and have still not received them ?????????????? Not happy”

Helpful Report

Posted 4 years ago

“This is quite possibly the worst product I have every received and the worst customer service I have ever received for a faulty product. We have been stuck with a bookcase for 3 weeks which arrived basically falling to pieces. For the second time the delivery company has not turned up to collect the bookcase for a refund, for which we have waited at home for and gone home from work to wait for. We have requested and not been given a refund for the bookcase which we feel is very poor service. We will not be buying from this company again.”

Helpful Report

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews