The only reason I’m giving one star is because the bookshelf I bought is actually very nice; the experience of receiving it, though was a different matter. From an order made on 14th July the item was received on the 28th July. No initial delivery estimate was provided by the courier and in fact short of an initial email from the courier, XPD, advising they had received consignment information 2 days after I bought the bookshelf, no other information at all was received from XPD. I contacted Roseland to get an update a week after buying the bookshelf and received an email advising that COVID was impacting deliveries and to be patient and that if I hadn’t heard anything from the courier in 48 hours to get back in touch. 48 hours passed with no contact so I contacted Roseland again and they attempted to ask me to wait another 48 hours which I declined to do. I asked them to get in touch with the courier because there had been absolutely no contact from them and no update on their tracking website. Shortly following this I received an SMS from XPD advising that delivery would be made on 29th July, 15 days after my order, and that I would receive a call from the driver on the day to advise of a time slot for delivery. On the morning of 28th July I received a missed call at about 0830 followed by my doorbell ringing about 5 minutes later. It was my bookshelf arriving admittedly one day early but with absolutely no notice that it was on its way. Because I live in Highlands and Islands of Scotland (which I don’t, I live in Elgin in Moray, not Highland at all) I’ve become used to delivery companies charging remote area prices to get to me, even though Trading Standards have repeatedly said they shouldn’t, but I paid an extra £35 for a company to keep hold of my bookshelf for almost an extra 2 weeks. Wonderful. Needless to say I shan’t be giving Roseland any further business.