Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took delivery of a sideboard but it was badly damaged in 2 places and had to be returned Disappointing because I really liked iy”

Helpful Report

Posted 4 years ago

“Poor quality fittings... definitely would not buy from them again. Rubbish quality”

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Posted 4 years ago

“Service was very good and prompt,but the quality of what we ordered is so poor,only had our tallboy for 2 weeks and the side wall has come away..shocking quality”

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Posted 4 years ago

“Poor service all round. Will only communicate via email due to covid. Apparently phones don't work during covid. Promised to deliver in stock items promptly but despite emails confirming this items not delivered until 3rd out of stock item arrived with them. Mark on the largest chest of draws which they would not do anything about as it was faint. Was told via email to stop asking questions multiple times, I was responding to their emails which were coming from different people as the left hand did not know what the right hand was doing. Would not recommend at all. Poor communications, broken promises, they do not value customers.”

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Posted 4 years ago

“Drawers faulty, sent a picture and got no reply. All very small and not what I expected.”

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Posted 4 years ago

“I ordered two items of furniture from you a nest of tables which came very quickly but were damaged and a tv cabinet which I have STILL not received. I have to say I would think very carefully before ordering from your company again.”

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Posted 4 years ago

“How can I give an honest review of my purchase when I'm still waiting for delivery ,,,my wardrobe was ordered on 9th Aug it's now 24th what can I say?????”

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Posted 4 years ago

“Extremely cross. I ordered my bedside tables 8th August and was told they would arrive in 5 working days. They never arrived. I then emailed customer support who assured me replacement items had been sent out in 3-4 working days. I have heard nothing until this email asking me to review. Very cross and hoping this will be put right soon.”

Helpful Report

Posted 4 years ago

“Dreadful customer service. I had to wait rather along time for delivery and then the incorrect item was delivered. This took quite some chasing get collected and replaced. I had to do all of the chasing despite it not being my error. I had to pay the workman who came to assemble my wardrobe still but Roseland didn't seem to care about this and it was brushed over in their response emails. Instead they wanted to lay the blame at the couriers door which may have been valid but irrelevant to me as it was them who I had done business with. I do now have my wardrobe redelivered after having weeks of having my clothes on the floor and the bed and having lost £25 which I had to pay the workman. I even had to chase the courier service myself in the end!! Be very careful about ordering from this company. I certainly wont be again.”

Helpful Report

Posted 4 years ago

“Furniture was damaged when it turned up, and we were quite disappointed with the general quality of the item compared to the images presented online. Still waiting for the item to be collected and returned (+7 days).”

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Posted 4 years ago

“Disgusting service. Would leave 0 if I could. Shoddy furniture. Broken before it came out the packaging. Awful customer service. Will NEVER use again”

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Posted 4 years ago

“Unfortunately I am still awaiting delivery of the bookcase I have purchased from you, and, I must admit am getting a little frustrated with the delay.”

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Posted 4 years ago

“I placed my order 15days ago, the money was taken straight away, the item went to the Collection depot 5days later, 10days after that and still no news, I have sent a chaser email but still no idea of a delivery date. I understand things are delay due to COVID but I don't think there is any reason why a date can;t be given, even if it is weeks in advance.”

Helpful Report

Posted 4 years ago

“Never again. Despite contacting you twice prior to ordering where you confirmed both times you would deliver not free but it would cost £35. I agreed placed my order then a bout a week later an email stating you wouldn't. No apology no refund. You then ignored my 5 emails asking you to call. I finally gave in and arranged a shipping company. Again no apology and no offer of refund of delivery costs which I had to finally request. I regret having ever contacted this shocking company and urge you not to waste a penny on them”

Helpful Report

Posted 4 years ago

“Told on my delivery date that they arent delivering as the item is out of stock and i have to wait an unspecified amount of time to be contacted when it is in stock. Why sell items and book and confirm delivery for items you dont have??”

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Posted 4 years ago

“Customer service poor, assuring me that each item is checked prior to dispatch - shocking!”

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Posted 4 years ago

“As of yet, The furniture has not arrived .”

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Posted 4 years ago

“Not received tv unit yet”

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Posted 4 years ago

“Havnt received item”

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Posted 4 years ago

“Item arrived damaged. Box was intact, although it had been taped up several times, so I was a bit suspicious when I opened it and very disappointed at the damage”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews