Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,943 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 5th April 2026

Brett Wallace

Roseland Furniture 5 star review on 2nd December 2025

Alonso Cooper

Roseland Furniture 1 star review on 11th October 2025

Sandra Mc

Roseland Furniture 1 star review on 4th April 2025

Anonymous

Roseland Furniture 5 star review on 8th April 2024

Rosie

530

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An appalling delivery service.”

Helpful Report

Posted 5 years ago

“i dont think you really want to know what i think about Roseland Furniture waited in again for my sideboard and XDP did not come again the first time they split the order why god knows you would think its good practice to get the 2 items delivered but not for that company i live in hope they bring it tomorrow”

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Posted 5 years ago

“Bought two bedside tables and had to send them back. They were very poorly made. The doors did not stop and could pull out all the, the paint looked like it had been thrown on rather than using a brush and the back of the drawers were covered in excess dried glue.”

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Posted 5 years ago

“When I placed my order, I received an email to say out of stock. I had to chase when I will receive my order. Next thing I know my neighbour called me to say i had the item on my drive way. I never received a call or email to say when it will be received so I could be in when the items were going to be delivered”

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Posted 5 years ago

“I was very disappointed in the quality of the product I received as it had clearly not been checked before leaving with the sharp end of a screw sticking out in the centre of the cabinet at the front ,glue showing around the edge . I have been disappointed with the level of customer service they did offer to exchange within 8-10 weeks but I did have to chase this up after 13 weeks, I was then told it could be another 3 months. If the unit was not the perfect size and colour I would certainly not be keeping it . Disappointing service will not be purchasing again .”

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Posted 5 years ago

“No comment, till we receive our refund?”

Helpful Report

Posted 5 years ago

“Ordered two units, received email to say my order was on its way, received email from delivery company stating day of delivery, booked day of work, my order did not arrive, changed days with colleague the next day, phoned delivery company to be told they did not have my items, phoned rose land to be told they only had one unit, what a total waste of time requested a refund which was promptly done.”

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Posted 5 years ago

“Would like to have my goods first have still not arrived”

Helpful Report

Posted 5 years ago

“Still not received it!!”

Helpful Report

Posted 5 years ago

“The furniture was of good quality however delivery, communication and customer service was appalling. Wardrobe damaged on arrival. 2 man delivery to room didn’t happen, just left on front garden and waited 5 months for delivery. Would never order from Roseland again.”

Helpful Report

Posted 5 years ago

“The piece of flat pack furniture arrived with multiple pieces of split wood. In addition to this, when constructing the piece those parts which had not been impacted by the splits did not join together smoothly at all and miss fitted. Certainly not what I would call high quality furniture, there are plenty of other good options out there for this price range, in future I will certainly avoid Roseland and suggest others do the same.”

Helpful Report

Posted 5 years ago

“I can't remember the last time I experienced such poor customer service and a total absence of quality control. After various issues communicating with them to organise delivery, when the product arrived a week later than stated (a 3 door wardrobe). When it did arrive, not only was the exterior wet (which meant the back of the wardrobe section was sodden) but we were also provided the WRONG PARTS which has meant that - 5 weeks later - we are still without a wardrobe and our clothes are on the floor. I cannot state explicitly enough how much I would never recommend this company. It took them 3 days to even answer my complaint, despite my emailing and calling. Truly shocking. Separately, the following question allows me to only select one way that I communicated with the company. I did all three, repeatedly.”

Helpful Report

Posted 5 years ago

“Took delivery of a sideboard but it was badly damaged in 2 places and had to be returned Disappointing because I really liked iy”

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Posted 5 years ago

“Poor quality fittings... definitely would not buy from them again. Rubbish quality”

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Posted 5 years ago

“Service was very good and prompt,but the quality of what we ordered is so poor,only had our tallboy for 2 weeks and the side wall has come away..shocking quality”

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Posted 5 years ago

“Poor service all round. Will only communicate via email due to covid. Apparently phones don't work during covid. Promised to deliver in stock items promptly but despite emails confirming this items not delivered until 3rd out of stock item arrived with them. Mark on the largest chest of draws which they would not do anything about as it was faint. Was told via email to stop asking questions multiple times, I was responding to their emails which were coming from different people as the left hand did not know what the right hand was doing. Would not recommend at all. Poor communications, broken promises, they do not value customers.”

Helpful Report

Posted 5 years ago

“Drawers faulty, sent a picture and got no reply. All very small and not what I expected.”

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Posted 5 years ago

“I ordered two items of furniture from you a nest of tables which came very quickly but were damaged and a tv cabinet which I have STILL not received. I have to say I would think very carefully before ordering from your company again.”

Helpful Report

Posted 5 years ago

“How can I give an honest review of my purchase when I'm still waiting for delivery ,,,my wardrobe was ordered on 9th Aug it's now 24th what can I say?????”

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Posted 5 years ago

“Extremely cross. I ordered my bedside tables 8th August and was told they would arrive in 5 working days. They never arrived. I then emailed customer support who assured me replacement items had been sent out in 3-4 working days. I have heard nothing until this email asking me to review. Very cross and hoping this will be put right soon.”

Helpful Report

Posted 5 years ago

Roseland Furniture is rated 4.5 based on 22,943 reviews