Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Furniture never arrived despite being despatched from the supplier within a few days of order. Waited over 3 weeks and then requested a refund which was quickly given. Disappointing as item was just what I wanted.”

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Posted 4 years ago

“Shambles, avoid. 10 day delivery took 2 months. Communication poor. Wrong furniture delivered, this wasn't communicated in the office despite courier and me contacting them. When asked when correct furniture would b delivered was i told to look for it in my garden-it was a large sideboard! Was at the stage of involving MasterCard to recover funds. Never again.”

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Posted 4 years ago

“The furniture arrived damaged .”

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Posted 4 years ago

“Unfortunately, our experience has been very poor... we've had 2 of the same item delivered twice now and both times they've been damaged and filthy. Trying to get hold of someone to organise the collection and re-delivery has been VERY difficult. We're hoping we'll be 3rd time lucky when the replacement item arrives but we've still not had the damaged items collected yet - this has been going on for almost 3 weeks so far.”

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Posted 4 years ago

“Ordered furniture 15/9/20 told on 21/10/ furniture on its way.3/11 told still waiting for sideboard to arrive from manufacturer.Not good enough.If it does not arrive within a week will cancel order.”

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Posted 4 years ago

“Spent an absolutely fortune on some wardrobes that aren't anything like the colour advertised - then advised that I have to pay a return fee - what a joke!”

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Posted 4 years ago

“Coffee table arrived badly damaged and wasn’t collected for over a week . I am still waiting for my refund”

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Posted 4 years ago

“have not had the tables i ordered yet its been two weeks i been wating”

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Posted 4 years ago

“Very disappointed the furniture had so many defects it was unbelievable awaiting for courier to pick them up and have my full refund back”

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Posted 4 years ago

“Delivery was incomplete and I still do not know if I shall get the missing item or not! Order no 150836”

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Posted 4 years ago

“Extremely poor service and communication from Roseland Furniture. We ordered and paid for a sideboard which never turned up. After over a week of hearing absolutely nothing I contacted the company and they informed me after a further two days that this item would not be received as was ‘lost in transit’, yet they did not have the decency to let me know beforehand. Instead, I had to contact them to find out what was going on. Very disappointed.”

Helpful Report

Posted 4 years ago

“Didn't hear a thing after placing my order and had to contact Roseland for an update. 2 phone numbers didnt work to had to email and then had to question then answer for further clarification. Furniture still not arrived”

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Posted 4 years ago

“The item arrived damaged, with the side of the chest of drawers split right across. A drawer was also jammed inside the unit and I still cannot get it out, so the lower drawer is unusable. The item was delivered several hours outside of the allocated delivery slot, and was dumped upside down outside my property. Generally really poor service and clearly not a very well made piece.”

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Posted 4 years ago

“Quality of the furniture looks good, but we have had two damaged units delivered and trying to communicate with Roseland is near impossible, they are extremely slow to respond to messages and 2 1/2 weeks after initial delivery I’m still waiting for my goods, buy with caution.”

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Posted 4 years ago

“The unit has had to be returned as it was damaged and not usable.”

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Posted 4 years ago

“Haven’t received delivery, chased numerous times on e mail and phone, have chased again today but no one answers, Left to believe by your service people the courier used doesn’t respond to you calls, and is letting you down, but this could be a fob off.”

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Posted 4 years ago

“No words to convey my disgust- avoid at all costs”

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Posted 4 years ago

“I am still waiting for the chest of drawers to arrive can you please check this for me received bed side cabinets and let me know thank you”

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Posted 4 years ago

“I cannot review what i have not received.”

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Posted 4 years ago

“Not the quality expected.Oakland is three times the quality,but only a few hundred dearer,This company fobs of a complaint, Don’t buy from them,spend the few hundred extra,and get 3 times the quality. This company sells cheap gear made in Vietnam.You have been warned”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews