Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received my chest of drawers. Not possible to track. Massive regrets shopping with Roseland Furniture!”

Helpful Report

Posted 4 years ago

“Just purchased a small Lanner sideboard to go with the rest of our Lanner furniture and the quality was really poor on this item it arrived with a leg out of line and unwaxed but site states they are lightly waxed but this definately is not looks completley dried out and different to any of our other Lanner furniture it does not even look like the same range, we were going to purchase the Lanner dining table and chairs but have been put off by this poor quality, tried so many times to contact Roseland by phone and no answer after several emails told this is how they are and will be £10 charge to send it back come on Roseland sort these quality issues and customer service out. Very dissapointed.”

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Posted 4 years ago

“In my purchase you have given very bad quality raw wood which is very upsetting because you have taken £600, but the product is given worth may be £300 only in my view.”

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Posted 4 years ago

“Very poor quality furniture. Delivery by XDP, bad managed too.”

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Posted 4 years ago

“A shoddy product - bookcase with the back hanging off - and even worse customer service. I will never use Roseland again.”

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Posted 4 years ago

“Budget cheap furniture company......save some more and buy something decent....”

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Posted 4 years ago

“Had to cancel my order. Very poor customer service.”

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Posted 4 years ago

“Item was damaged, couldn't replace took a month to get money back”

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Posted 4 years ago

“Cupboard fine but appalling delivery and customer service. Heavy cupboard left in communal doorway not even left at my flat door 25m away. Driver said your parcel is downstairs so obviously bolting before he has to carry it upstairs. Lucky I don’t live on a higher floor as would never managed to get the heavy object upstairs. I complained to customer services as appalled. During Covid restrictions not allowed. Thank heavens John Lewis didn’t do the same with a fridge freezer. Very annoyed that I was left to struggle in my own. Will go to Cotswolds &co for the other cupboard I want to buy. This company not recommended”

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Posted 4 years ago

“Delivered damaged goods TWICE! Quality is not worth the price”

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Posted 4 years ago

“My bedside tables were broken delivery the quality was not as described I’ve tried time and time again to contact them with no success, item not as described. In discussion with my credit card company”

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Posted 4 years ago

“notification a few hours before delivery without prior notification that it would be that day”

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Posted 4 years ago

“Poor quality. First turned up damaged. Replacement arrived damaged.”

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Posted 4 years ago

“Our furniture was allegedly shipped 2 weeks ago but still it hasn’t been delivered. Roseland won’t take any responsibility for the lack of delivery. We have paid for the wooden CD tower and appear to be the only losers.”

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Posted 4 years ago

“This is the worst company I have dealt with. They never answer emails or phone and are impossible t get hold of. When they finally reply the information they give you is incorrect. waited 6 weeks for 6 day delivery and then it never arrived. The offered a Full refund but will not acknowledge my acceptance.”

Helpful Report

Posted 4 years ago

“I ordered two items of furniture. The first order I have no idea when it will arrive. I have tracking number but TNT say that number doesn't exist! The second item I was aware was out of stock when ordered do am hoping I will get an update on this in the next couple of weeks However, given my experience with the first item I am quite worried now.”

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Posted 4 years ago

“Not received the item!!”

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Posted 4 years ago

“Can’t review has still haven’t received my furniture. As for service communication as been poor and no information when I will receive my bookcase.”

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Posted 4 years ago

“Yes, I ordered Ivory from your website but I received grey. I was told that the code on the packaging 5310 was that of Ivory . That was incorrect. I believe you have advertised the colour Ivory under false pretences and it’s not actually available so disappointed that I didn’t receive what I had ordered . The colour Dimpse 277 is the colour you go by for Ivory and it is very much grey. You also don’t advise your customers of “Farrow and Ball colour chart so that customers can see what they are purchasing. The furniture is however beautifully made but I was unhappy with not getting my choice of colour Regards Mrs Watkins”

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Posted 4 years ago

“I am still waiting on a call back about my furniture delivery. I have been in contact a couple of times about it. I won't buy anything again and dont think I would recommend Roseland”

Helpful Report

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews