Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

Write Your review

Tell us how Roseland Furniture made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited 6 month for one item and was told every two weeks it will be in two weeks ... some of the furniture I received was damage and got a very small return for all the inconvenience... so my advice is never use this company as they lie a lot”

Helpful Report

Posted 4 years ago

“I paid for a Cornish White wardrobe on 20th November 2020 when was informed of 3 weeks delivery waiting time which should have been by calculation: 10th December 2020. Because of the Covid situation I gave to the Roseland discretion and waited until 22 December when eventually phoned them and was told by a staff member that the wardrobe was to be delivered on 23rd December in the afternoon. For this reason I changed the entire Christmas plans of my whole family in order to make myself available for the delivery on 23 December. The delivery never happened. Today is 31st December and I am still waiting for the item to be delivered. Disappointing.”

Helpful Report

Posted 4 years ago

“very poor communication I have sent emails and also phoned ( no one answers the phone and only replied to my email when I threatened with legal action ) My order was placed early November 2020 and still have no delivery date 30th December 2020 would not purchase again”

Helpful Report

Posted 4 years ago

“Products not delivered and customer services not very responsive. Will keep trying.”

Helpful Report

Posted 4 years ago

“Can’t as not yet received it. Ordered 12 Dec now 28th.”

Helpful Report

Posted 4 years ago

“Not received my chest of drawers. Not possible to track. Massive regrets shopping with Roseland Furniture!”

Helpful Report

Posted 4 years ago

“Just purchased a small Lanner sideboard to go with the rest of our Lanner furniture and the quality was really poor on this item it arrived with a leg out of line and unwaxed but site states they are lightly waxed but this definately is not looks completley dried out and different to any of our other Lanner furniture it does not even look like the same range, we were going to purchase the Lanner dining table and chairs but have been put off by this poor quality, tried so many times to contact Roseland by phone and no answer after several emails told this is how they are and will be £10 charge to send it back come on Roseland sort these quality issues and customer service out. Very dissapointed.”

Helpful Report

Posted 4 years ago

“In my purchase you have given very bad quality raw wood which is very upsetting because you have taken £600, but the product is given worth may be £300 only in my view.”

Helpful Report

Posted 4 years ago

“Very poor quality furniture. Delivery by XDP, bad managed too.”

Helpful Report

Posted 4 years ago

“A shoddy product - bookcase with the back hanging off - and even worse customer service. I will never use Roseland again.”

Helpful Report

Posted 4 years ago

“Budget cheap furniture company......save some more and buy something decent....”

Helpful Report

Posted 4 years ago

“Had to cancel my order. Very poor customer service.”

Helpful Report

Posted 4 years ago

“Item was damaged, couldn't replace took a month to get money back”

Helpful Report

Posted 4 years ago

“Cupboard fine but appalling delivery and customer service. Heavy cupboard left in communal doorway not even left at my flat door 25m away. Driver said your parcel is downstairs so obviously bolting before he has to carry it upstairs. Lucky I don’t live on a higher floor as would never managed to get the heavy object upstairs. I complained to customer services as appalled. During Covid restrictions not allowed. Thank heavens John Lewis didn’t do the same with a fridge freezer. Very annoyed that I was left to struggle in my own. Will go to Cotswolds &co for the other cupboard I want to buy. This company not recommended”

Helpful Report

Posted 4 years ago

“Delivered damaged goods TWICE! Quality is not worth the price”

Helpful Report

Posted 4 years ago

“My bedside tables were broken delivery the quality was not as described I’ve tried time and time again to contact them with no success, item not as described. In discussion with my credit card company”

Helpful Report

Posted 4 years ago

“notification a few hours before delivery without prior notification that it would be that day”

Helpful Report

Posted 4 years ago

“Poor quality. First turned up damaged. Replacement arrived damaged.”

Helpful Report

Posted 4 years ago

“Our furniture was allegedly shipped 2 weeks ago but still it hasn’t been delivered. Roseland won’t take any responsibility for the lack of delivery. We have paid for the wooden CD tower and appear to be the only losers.”

Helpful Report

Posted 4 years ago

“This is the worst company I have dealt with. They never answer emails or phone and are impossible t get hold of. When they finally reply the information they give you is incorrect. waited 6 weeks for 6 day delivery and then it never arrived. The offered a Full refund but will not acknowledge my acceptance.”

Helpful Report

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews