The items purchased were fine as was the response to our phone calls. However , the delivery service was worse than awful. Because we were going to be away we asked for delivery to our daughter’s business. The initial ETA was between 6.02pm and 9.02pm, outside office hours so we waited till 9.30pm only to receive an email ,with a photo of somewhere no one recognised , saying there was no one to take delivery. There were then two further non deliveries before the goods arrived in heavily damaged packing. A week later a perplexed driver arrived saying that he had four parcels but couldn’t find them, our daughter explained that that was because they had already been delivered. In light of this experience we will think twice before we order anything from Roseland again unless delivery by a recognised outfit can be arranged.
3 years ago
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