Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was delivered in to my garden with no advance notice from the courier service. They did not tell me it was out for delivery or that it had been delivered. It sat in my garden for a night before it was seen by my neighbour as I was away. Once home I unpacked the item and it was damaged in several places. When I contacted Roseland they asked me to look for the quality control label so they could see who had checked it before shipped, no label, no one had checked it. Returning it was a headache and I had to chase to get it collected while it took up space in my living room. A poor quality product and the customer service was no better. I would not recommend.”

Helpful Report

Posted 3 years ago

Hello Peta Taylor We are sorry that the delivery did not meet your expectations. We will contact yo via email on this matter with the relevant information . Kind regards

Posted 3 years ago

“Goods arrived damaged and I was told to repack them for collection and return. I chose to accept a very poor monetary refund of £75 and kept the damaged item. I will not be ordering anything more from Roseland furniture.”

Helpful Report

Posted 3 years ago

Dear Jenny Meads We are sorry that we did not meet expectations. I can see that we offered all options to you and you chose to take the partial refund on the item. We are always happy to help resolve issues for our customers, I am sorry if these options did not meet your expectations from us. Kind regards Roseland

Posted 3 years ago

“Sill have not received item”

Helpful Report

Posted 3 years ago

Hello Paul Dawson, We have checked this delivery for you and the courier have contacted you regarding your delivery. This would have been via email . Please do respond to them so they can confirm with you. We are sure once confirmed your delivery will be as scheduled. We will confirm the message to you via email. Kind regards Roseland

Posted 3 years ago

“Very difficult to write a review when I am STILL waiting on my delivery . I know the furniture will be nice but absolutely disgusted at length of time and the rubbish courier company they use. Lack of communication and no one ever responding with a solution . I won't be buying from Roseland again due yo the courier service they use.”

Helpful Report

Posted 3 years ago

Hello Claire Reid Thank you for your comments, we can see that the courier have contacted you on the 16th regards your delivery. We have emailed you with the information . Please do respond to the courier to confirm delivery . Kind regards Roseland

Posted 3 years ago

“Not delivered yet”

Helpful Report

Posted 3 years ago

Hello Robert Blundell, The delivery company have your item and will contact you shortly to arrange this with you. We contacted you recently via email with regards to this. Kind regards Roseland

Posted 3 years ago

“Unable to give a review at the moment as goods not yet received”

Helpful Report

Posted 3 years ago

Dear Lesley We have looked into your delivery and the courier have contacted you with a delivery day. We will contact you shortly about this. Kind regards Roseland

Posted 3 years ago

“Still to receive my Oak Dresser despite having chased the courier company twice by email. So unable to rate the piece of furniture as I haven't seen it yet. Very disappointed still to be waiting for delivery.”

Helpful Report

Posted 3 years ago

Hello, We have contacted you via email with regards to your delivery. The courier will be contacting you very soon to arrange this with you. Kind regards Roseland

Posted 3 years ago

“I would love to review this furniture as I was so excited when purchasing however I still have but received it or had any contact for delivery despite numerous emails….”

Helpful Report

Posted 3 years ago

Hello, The items on your order are delivered via a 2 man service which takes up to 14 days to deliver from dispatch. The courier has your items and they will be contacting you shortly to arrange your delivery with you. Kind regards Roseland

Posted 3 years ago

“Disappointed the chair looked lovely on line but is has arrived and it very faded all round the edge if the top and the bottom It was expensive too.”

Helpful Report

Posted 3 years ago

Thank you for your review and i am very sorry to hear that there is a problem with you chair. I have searched our records and cannot see any record of you reporting any problems to us. Please email info@roselandfurniture.com so that the customer service department will be able to offer some options to rectify this for you. Best regards Roseland Furniture

Posted 3 years ago

“Just wasted three weeks waiting for the item they emailed to say was despatched, but actually never left the warehouse , they then said they would get in touch with their distributor and then nothing , gave up and they refunded, ( yet to receive the refund mind you ) so good luck with this company , amateurish at best !!”

Helpful Report

Posted 3 years ago

Hello Robert McKellar We apologise that we did not meet your expectations. We will contact you shortly on this matter via your email. Please do respond so we can communicate directly with you. Kind regards Roseland

Posted 3 years ago

“Furniture great but delivery service absolutely awful. No tracking, and furniture dropped with an elderly neighbour who didn’t have space for it despite our request to deliver the furniture at a later date. Delivery signed for by driver isn’t appropriate either!”

Helpful Report

Posted 3 years ago

Hello Michael Duxbury, We apologise for the lack of communication from the courier. We have contacted them about your concerns on this and we are hoping for a response shortly. We are pleased you like your item and do hope that we can be of service in the future. Kind regards Roseland

Posted 3 years ago

“50% of the furniture I ordered was either faulty or damaged from the factory in Vietnam the quality control is diabolical the packaging of the items comes in for questioning and tends to get bashed around as well”

Helpful Report

Posted 3 years ago

Hello Gary, It was good to speak to you today to resolve the issue you are having. Please keep in touch as discussed and we will do all we discussed for you. Kind regards Roseland

Posted 3 years ago

“Somehow you lost my order in transit and I have phoned roseland many times to ask about my order to be told different excuses on different days. Customer service is appalling.”

Helpful Report

Posted 3 years ago

Dear Diane Welsh, I have looked inti your order and tracking and I can see that you have a delivery scheduled for today 18th. I do hope all goes ok for you. Kind regards Roseland

Posted 3 years ago

“Wouldn't know it hasn't arrived yet”

Helpful Report

Posted 3 years ago

Hello Richard Robson. We can see from your order you have been contacted by the courier about your delivery. Please respond to them so they can confirm this for you. Kind regards Roseland

Posted 3 years ago

“I’m afraid that the promised delivery date from Roseland furniture was not met, so I am still not in possession of the product I paid for and have been told it will be another week! I telephoned the company to ask them to deliver earlier but they were not very helpful at all and kept blaming the courier and haven’t even come back to me. The delivery company they use apparently only deliver to each area once a week so they won’t even try to work round this if they cancel due to ‘sickness’ or any other excuse. I have no idea when my table will turn up but I hope that it arrives undamaged as the courier has had it over two weeks! It is a shame as there were other items I was going to order but this puts me off.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback , we apologise that the delivery ahs not met expectations for you. I can see that the courier has contacted you about your delivery on the 16th, they sent an email with a delivery day for you. We will send tis information again to you for you to respond. Kind regards Roseland

Posted 3 years ago

“The items purchased were fine as was the response to our phone calls. However , the delivery service was worse than awful. Because we were going to be away we asked for delivery to our daughter’s business. The initial ETA was between 6.02pm and 9.02pm, outside office hours so we waited till 9.30pm only to receive an email ,with a photo of somewhere no one recognised , saying there was no one to take delivery. There were then two further non deliveries before the goods arrived in heavily damaged packing. A week later a perplexed driver arrived saying that he had four parcels but couldn’t find them, our daughter explained that that was because they had already been delivered. In light of this experience we will think twice before we order anything from Roseland again unless delivery by a recognised outfit can be arranged.”

Helpful Report

Posted 3 years ago

Dear Graham Murrell, Thank you for your feedback and we are pleased that you like your items. We are sorry that the delivery was less than expected. We do have other couriers we can use if you were inclined to purchase again from us. Kind regards Roseland

Posted 3 years ago

“Customer services rude and unhelpful, didn’t wanted to hear they were behind and deal with their delivery partners who have all their drivers sick with Covid?! Two wardrobes I e ordered end of July s’aimer to be delivered within 5-10 days, with no guarantee to deliver any time soon! And they wont refund me immediately after asking them to cancel the order, because the same delivery partners that are holding my items have to deliver the items back to them and only then I can get my refund?! Awful”

Helpful Report

Posted 3 years ago

Thank you for your review. I can see that you wished to cancel your order due to the couriers not being able to deliver the goods in time for you. I can see that we have asked the courier to return the goods to us for a refund. Once they confirm that the goods are on the way back then we will issue you with your refund as requested. Kind regards Roseland Furniture

Posted 3 years ago

“I received two bookcases in a row that were damaged. Really disappointing quality.”

Helpful Report

Posted 3 years ago

Hello, We are sorry that your order did not meet your expectations. I am sorry that we could not come to a happy conclusion for you this time. We do hope we can be of service in the future. Kind regards Roseland

Posted 3 years ago

“Delivery company used delivered bookcase a week late when it arrived had s hole in back panel and one of feet was damaged and had been painted over.”

Helpful Report

Posted 3 years ago

Hello Colin. I am very sorry to hear this. I have checked our system and can see that we have arranged to collect the goods for a full refund as requested. Best regards Roseland Furniture

Posted 3 years ago

“Poor quality. It’s like buying badly assembled flat pack furniture.”

Helpful Report

Posted 3 years ago

Dear Simon White, We have contacted you via email on this matter. Please contact us so we can help resolve any issues. Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews