Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived cracked and glad to say a refund was agreed in principle. Not yet achieved collection, nor refund.”

Helpful Report

Posted 3 years ago

Hello Wendy Olsen, We apologise your item arrived with an issue, this is not what we expect from our items and are disappointed the order did not meet expectations. We have contacted you via email on your collection. Kind regards Roseland

Posted 3 years ago

“Refunds and collections are like pulling teeth with this company. They use literally the worst delivery company I've ever encountered. They failed to collect my item 3 times and were unable to explain why and refused to offer any compensation for completely wasting my time. The products they sell are perfectly fine, however if you shop around I've seen similar items on wayfair that sell for a third of the price. The book case that I had to return was designed by someone who hates books as the shelves were too short to fit any actual books on it.”

Helpful Report

Posted 3 years ago

Dear Sam Bryan We apologise for the delays in collection , we book these as soon as we are requested to . Couriers are then requested to collect asap. WE do expect them to collect at our request. We are sorry that you do not like your bookcase, we have several different options on bookcases, we are sorry you didn't like this one. Kind regards Roseland

Posted 3 years ago

“I cancelled my furniture due to non delivery, three times I waited in due to the courier saying they were on their way, and three times no show. Then I get notification that it has been delivered and I signed for it!. To this day I still haven’t received my furniture!.”

Helpful Report

Posted 3 years ago

Dear David Weatherson, It was good to speak to you about your issues, I am pleased we came to a resolve. We do apologise for the delivery issues you had. Kind regards Roseland

Posted 3 years ago

“Was a huge fan after discovering you last year, even recommended you to my customers. Won't be doing that anymore and won't be ordering from you again, on my last order I was accused of lying and was told order would arrive every day of 1 week until the Saturday when told was lost and I cancelled order. I haven't yet received a response to my complaint email either, but don't expect to now. Customer service is my bug bear, if you want customers you need to look after them.”

Helpful Report

Posted 3 years ago

Dear Liz King, Thank you for your feedback. We apologise that the delivery was not up to expectations. It was not our intension to make you feel in anyway bad. We can only go by the information we are given. We did contact you on this delivery and explained that we, as well as yourself had been misinformed by the courier on the dates and times. this was looked into extensively and we emailed you with the results. unfortunately the results from the courier did not have the best outcome and we refunded you for your item. Kind regards Roseland

Posted 3 years ago

“The one star is solely based on the state of the product. The staff would have received 5 stars. Regrettably the corner TV unit was badly damaged, however Roseland acted immediately and offered us a full refund or a replacement. A replacement was our choice.”

Helpful Report

Posted 3 years ago

Hello , Thank you for your feedback, we are pleased we were able to sort out any issues you were having. We do hope we can be of service in the future. Kind regards

Posted 3 years ago

“It was delivered in to my garden with no advance notice from the courier service. They did not tell me it was out for delivery or that it had been delivered. It sat in my garden for a night before it was seen by my neighbour as I was away. Once home I unpacked the item and it was damaged in several places. When I contacted Roseland they asked me to look for the quality control label so they could see who had checked it before shipped, no label, no one had checked it. Returning it was a headache and I had to chase to get it collected while it took up space in my living room. A poor quality product and the customer service was no better. I would not recommend.”

Helpful Report

Posted 3 years ago

Hello Peta Taylor We are sorry that the delivery did not meet your expectations. We will contact yo via email on this matter with the relevant information . Kind regards

Posted 3 years ago

“Goods arrived damaged and I was told to repack them for collection and return. I chose to accept a very poor monetary refund of £75 and kept the damaged item. I will not be ordering anything more from Roseland furniture.”

Helpful Report

Posted 3 years ago

Dear Jenny Meads We are sorry that we did not meet expectations. I can see that we offered all options to you and you chose to take the partial refund on the item. We are always happy to help resolve issues for our customers, I am sorry if these options did not meet your expectations from us. Kind regards Roseland

Posted 3 years ago

“Sill have not received item”

Helpful Report

Posted 3 years ago

Hello Paul Dawson, We have checked this delivery for you and the courier have contacted you regarding your delivery. This would have been via email . Please do respond to them so they can confirm with you. We are sure once confirmed your delivery will be as scheduled. We will confirm the message to you via email. Kind regards Roseland

Posted 3 years ago

“Very difficult to write a review when I am STILL waiting on my delivery . I know the furniture will be nice but absolutely disgusted at length of time and the rubbish courier company they use. Lack of communication and no one ever responding with a solution . I won't be buying from Roseland again due yo the courier service they use.”

Helpful Report

Posted 3 years ago

Hello Claire Reid Thank you for your comments, we can see that the courier have contacted you on the 16th regards your delivery. We have emailed you with the information . Please do respond to the courier to confirm delivery . Kind regards Roseland

Posted 3 years ago

“Not delivered yet”

Helpful Report

Posted 3 years ago

Hello Robert Blundell, The delivery company have your item and will contact you shortly to arrange this with you. We contacted you recently via email with regards to this. Kind regards Roseland

Posted 3 years ago

“Unable to give a review at the moment as goods not yet received”

Helpful Report

Posted 3 years ago

Dear Lesley We have looked into your delivery and the courier have contacted you with a delivery day. We will contact you shortly about this. Kind regards Roseland

Posted 3 years ago

“Still to receive my Oak Dresser despite having chased the courier company twice by email. So unable to rate the piece of furniture as I haven't seen it yet. Very disappointed still to be waiting for delivery.”

Helpful Report

Posted 3 years ago

Hello, We have contacted you via email with regards to your delivery. The courier will be contacting you very soon to arrange this with you. Kind regards Roseland

Posted 3 years ago

“I would love to review this furniture as I was so excited when purchasing however I still have but received it or had any contact for delivery despite numerous emails….”

Helpful Report

Posted 3 years ago

Hello, The items on your order are delivered via a 2 man service which takes up to 14 days to deliver from dispatch. The courier has your items and they will be contacting you shortly to arrange your delivery with you. Kind regards Roseland

Posted 3 years ago

“Disappointed the chair looked lovely on line but is has arrived and it very faded all round the edge if the top and the bottom It was expensive too.”

Helpful Report

Posted 3 years ago

Thank you for your review and i am very sorry to hear that there is a problem with you chair. I have searched our records and cannot see any record of you reporting any problems to us. Please email info@roselandfurniture.com so that the customer service department will be able to offer some options to rectify this for you. Best regards Roseland Furniture

Posted 3 years ago

“Just wasted three weeks waiting for the item they emailed to say was despatched, but actually never left the warehouse , they then said they would get in touch with their distributor and then nothing , gave up and they refunded, ( yet to receive the refund mind you ) so good luck with this company , amateurish at best !!”

Helpful Report

Posted 3 years ago

Hello Robert McKellar We apologise that we did not meet your expectations. We will contact you shortly on this matter via your email. Please do respond so we can communicate directly with you. Kind regards Roseland

Posted 3 years ago

“Furniture great but delivery service absolutely awful. No tracking, and furniture dropped with an elderly neighbour who didn’t have space for it despite our request to deliver the furniture at a later date. Delivery signed for by driver isn’t appropriate either!”

Helpful Report

Posted 3 years ago

Hello Michael Duxbury, We apologise for the lack of communication from the courier. We have contacted them about your concerns on this and we are hoping for a response shortly. We are pleased you like your item and do hope that we can be of service in the future. Kind regards Roseland

Posted 3 years ago

“50% of the furniture I ordered was either faulty or damaged from the factory in Vietnam the quality control is diabolical the packaging of the items comes in for questioning and tends to get bashed around as well”

Helpful Report

Posted 3 years ago

Hello Gary, It was good to speak to you today to resolve the issue you are having. Please keep in touch as discussed and we will do all we discussed for you. Kind regards Roseland

Posted 3 years ago

“Somehow you lost my order in transit and I have phoned roseland many times to ask about my order to be told different excuses on different days. Customer service is appalling.”

Helpful Report

Posted 3 years ago

Dear Diane Welsh, I have looked inti your order and tracking and I can see that you have a delivery scheduled for today 18th. I do hope all goes ok for you. Kind regards Roseland

Posted 3 years ago

“Wouldn't know it hasn't arrived yet”

Helpful Report

Posted 3 years ago

Hello Richard Robson. We can see from your order you have been contacted by the courier about your delivery. Please respond to them so they can confirm this for you. Kind regards Roseland

Posted 3 years ago

“I’m afraid that the promised delivery date from Roseland furniture was not met, so I am still not in possession of the product I paid for and have been told it will be another week! I telephoned the company to ask them to deliver earlier but they were not very helpful at all and kept blaming the courier and haven’t even come back to me. The delivery company they use apparently only deliver to each area once a week so they won’t even try to work round this if they cancel due to ‘sickness’ or any other excuse. I have no idea when my table will turn up but I hope that it arrives undamaged as the courier has had it over two weeks! It is a shame as there were other items I was going to order but this puts me off.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback , we apologise that the delivery ahs not met expectations for you. I can see that the courier has contacted you about your delivery on the 16th, they sent an email with a delivery day for you. We will send tis information again to you for you to respond. Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews