I would rate "ZERO" if that was an option. The Sales and Customer Service Teams were the very worst I have ever had the misfortune of dealing with! I am disgusted with their total lack of interest and customer care. I rang and emailed to obtain information about a specific product, regarding package sizes to ensure the product would fit up the stairs, to prepare for the delivery. Except for all the lies I was told, when I did speak to someone, I never, to date, received a single reply to my emails. I truly can't believe they are still a trading concern, with such poor sales support and rude, obnoxious customer "support"! I would highly recommend, you purchase elsewhere!