Sorry to say a disastrous experience. I ordered , courier attempted to deliver 3 days late and then aborted the delivery. Without any discussion, one week after order placement Rosedale unilaterally cancel order and issue refund because “courier is unable to deliver to my address”. No apology with this advice ,just an explanation that XPD have no suitable vehicles .
Five days later ,while I am out furniture is actually delivered. Clearly not so impossible after all. I now have to coordinate with inept courier for return of goods.
Fortunately I find alternate source for same furniture £40 cheaper and delivered in two days with no need for tractors or 4x4 vehicles.
A very poor reflection on Rosedale and XPD and extremely negative attitude to customer service from all, but at least it helped me to find a reliable supplier.
2 years ago
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