Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The parasol arrived and is lovely but the base we ordered has not arrived yet”

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Posted 3 years ago

“Really impressed”

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Posted 3 years ago

“Order,delivery and items all spot on, thanks”

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Posted 3 years ago

“You need to use a different delivery company- they arrived in a battered white dirty van, very unprofessional- screeched to a halt, didn’t speak more or less chucked furniture in the hall and sped away. Also quality of furniture very poor- arrived with scratches, dents and uneven bumpy wood used”

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Posted 3 years ago

Hello, We are sorry there was an issue with your items, we can see the photos of the boxes delivered and the box for the 6-drawer chest was not in great condition. We will address this with the courier and pass your comments on. We apologise that there were issues with the items and can see we offered a few options for you. We can also see that you chose the partial refund offered by the customer service team. Kind regards Roseland

Posted 3 years ago

“great value for money items. I purchased a pergola I was a little disappointed that the canopy just draped over the structure, especially as we live in an area that can get windy on occasions”

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Posted 3 years ago

“Brilliant service. Love my cupboard. Well made and very good price.”

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Posted 3 years ago

“We have bought three chests from Roseland Furniture because we now live in an apartment and storage is limited because of the size and no rooms upstairs and no shed. We like the finish of the chest; lovely colour. Also, although I am able to build flat packs it was a joy that the chest, once unpacked, can be used for whatever purpose immediately.”

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Posted 3 years ago

“Quality cabinets at reasonable price.,dilivery people excellent carried furniture to where I wanted it .”

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Posted 3 years ago

“Item damaged, not during transit, so must have been packed like it.”

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Posted 3 years ago

Hello Andrew George, We are sorry to hear there are issues with your item, please contact us at info@roselandfurniture.com where our customer service team will be able to help resolve this. Kind regards Roseland

Posted 3 years ago

“The furniture is made in Vietnam and is of reasonable quality. No problems with delivery.”

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Posted 3 years ago

Hello, Thank you for the feedback and the 5*'s, the tables look lovely in situ. We do hope we can be of service to you again. Kind regards

Posted 3 years ago

“The service is very quick, the furniture is good quality, and delivery people are polite and careful with the delivery into my home, only 1 thing I ask is, if the customer is disabled in any way, could the delivery men please unpack the item,”

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Posted 3 years ago

“Lovely piece of furniture. Swift and efficient delivery. Would purchase again.”

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Posted 3 years ago

“The drawer screws were too short for the drawer fronts. I had to wait a week, two phone calls and one email to get them replaced. One small drawer is ill fitting and slides about.”

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Posted 3 years ago

Dear Doreen Humphries We are sorry to hear there was an issue with your item, please contact us again at info@roselandfurniture.com if you are still having issues with your item and we will be happy to help resolve things for you. Kind regards Roseland

Posted 3 years ago

“Have got a few pieces of roseland furniture very good quality and a lot of it is ready assembled, best furniture I have bought for some time”

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Posted 3 years ago

Hello Elsie, We are super delighted you love your items from us, thank you for the 5* review and we do hope you choose to shop with us again soon. Kind regards

Posted 3 years ago

“no complaints, this is the second one I have bought from Roseland, very pleased with it”

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Posted 3 years ago

“Disappointed as our wardrobe arrived damaged with 3 hinges broken and cracks in the unit and a bad scuff on the side. We are now waiting for it to be picked up and exchanged for another.”

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Posted 3 years ago

Hello, We are sorry to see this has happened, this is not what we expect of our items. I am pleased that lour customer service team have found a resolution for you. Kind regards Roseland

Posted 3 years ago

“awful , terrible delayed delivery , lack of contact once decided a return / replacement was needed , would never use again”

Helpful Report

Posted 3 years ago

Hello Hollie Ward, We are sorry you are unhappy with us, the delivery was delayed initially, as the wrong colour was ordered. We can see this was changed at your request at first contact, it is unfortunate the item received some problems. We have made our best efforts to answer all of the emails we received. We emailed you again today to let you know your request has been actioned. We are sorry we have not met your expectations. Kind regards Roseland

Posted 3 years ago

“Very happy with the way my order was dealt with and how quickly it was delivered. The quality was excellent.”

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Posted 3 years ago

“came well packaged. Not pleased with it, but can't be bothered with all the hassle of sending it back. Darker than I expected, what looks like two draws is just one big draw with two handles. Inside the draws its sectioned in three with cheap chipboard. The whole back of the unit is cheap chipboard.”

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Posted 3 years ago

Hello Linda Pollard, We are sorry you are unhappy with the item. The pictures do show the drawer as one in the webpage photos, also there is a description of materials used, I do believe that the separators can be removed from the drawers. If you are not happy with the item we are happy for it to be returned in the original packaging. Please contact us at info@roselandfurniture.com where we can arrange this for you. Please also refer to our returns policy if you decide to return the item. Kind regards Roseland

Posted 3 years ago

“Excellent products, great quality and look amazing. Great value for money.”

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Posted 3 years ago

Hello Thank you for the great feedback, the unit looks impressive in situ, thank you for showing us. We do hope to be of service again in the future. Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews