Unfortunately, we ordered 2 pieces: received one incorrect piece and the second damaged.
When we finally got through on the phone to someone they were great and I did say, had I not had to wait 20 minutes and send 2 other emails the outcome could have been different.
I sent the goods back, which to be fair were collected the next day. But had they been easier to get hold of someone to talk to, I may have given them a second chance and organised the replacements. Shame.
4 years ago
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