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Anonymous
Furniture lovely, delivery shocking!!! Roseland Furniture please change your delivery service, it is letting you down immensely and I will think twice before ordering with yourselves if you use the same couriers (Tufnells & XPD). It took nearly four weeks for my (in stock) item to arrive. First driver did not even knock or leave a card even though we waited in day, I then arranged redelivery 2 days later only for them to return it to Roseland instead. Roseland released it to someone else so it then went out of stock. I requested a different courier firm and two weeks later delivery didn't even turn up, Another call to Roseland to chase delivery and it eventually turned up four days after that!!! Any saving I made on the furniture has probably been used up in countless telephone calls to Roseland and delivery companies. Extremely frustrating!! I would be pleased with my purchase but the shine has gone because of the complete shambles with delivery. I'm giving 2 stars because the furniture is as described but some staff were indifferent when I called, offering only a refund instead of a solution and only one lady was good enough to call me back with an update regarding delivery. If I were reviewing the courier services Id be looking for the minus section!!
4 years ago
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Roseland Furniture has a 4.5 average rating from 22,932 reviews