Positive, the items seem to be good quality, but I haven't taken the wrapping of yet, but they seem very well packed, very heavy and I think they should be fine. Negative, the staff are rude, the call time to get through to anyone is ridiculous! The courier service is terrible, made even worse by the staff opening admitting the courier service is awful and that they have frequent problems. And yet they continue to use them? A very frustrating company. That are using COVID to make excuses for bad service and bargain on the fact you only order once from them. So they don't need to provide a good customer service as most customers are repeat.