We ordered a bookcase. The website does not ask for a county in your address. Therefore nobody seemed to understand our address was on the Isle of Wight as the postcode starts PO - Portsmouth. At the second delivery attempt after a return by the first courier and with different couriers the item arrived almost one month after ordering:- The item was comprehensively packaged but nevertheless there was a large split in the back of the bookcase which was to go against a wall. Fortunately the damage did not show on the front of the case in any way, so, no return to be attempted but I guess the last time we will use this firm and trust to their courier delivery