I ordered a book case which was out of stock in January, and received it in April. Initial communication on the delay was slow and I emailed to ask two weeks after ordering - some initial information on expected timing of availability would have been helpful. However, the response to my email was quick, and after that I was updated more regularly. Roseland voluntarily offered a range of reasonable compensation options and activated my chosen option quickly. Upon delivery the bookcase was damaged with a scratch. I emailed Roseland with a photograph and was again given reasonable options. I chose a partial refund and this was again issued promptly. All-in-all, good quality goods and good customer service.