The website, availability of products, and customer service are great. Sadly, these are all let down by an atrocious delivery service (which to be fair is 3rd party, but Roselands appointed them). My order consisted of 3 items. All ordered together. I was supplied with a link to a tracking app called XDP. My order was to be delivered on a Monday, between 3pm and 5pm. I used the app to track delivery, but throughout the entire day, my delivery was listed as number 121 with 44 still to go and the driver being somewhere in Kent. Despite updating throughout the day, the delivery numbers never changed, and the driver location remained at the same place all day. This despite the app informing me the driver had updated at various times. 6pm came and went. No delivery. Then at 6.15pm an unmarked tatty van pulled up. Two guys scratching there heads.......only 1 piece of my order on board. They stated they were overloaded so the rest would be on the other van, maybe tonight......maybe tomorrow. Next morning, another text message received saying delivery between 3pm and 5pm. Ah good. Lets track it. No way, as order number the same and app saying it was already delivered. Nothing arrived. Spoke to Roseland next day who confirmed remaining items still in delivery depot. On Thursday, another text, with new delivery order to track. Again, despite being told now a priority delivery, I was listed as number 21 on the delivery list. And the tracking map? Well, apparently the driver was in Scotland. Quite a way from Sussex. The remaining order arrived at 3pm despite the app STILL showing the driver being in Scotland. One guy on his own, more interested in chatting to his mates on his phone. He didn't even bother lifting the heaviest item into the house. Just left it on the doorstep. Just to top it off, there was some minor damage to 2 pieces of furniture, but Roseland have already dealt with that quickly and efficiently. To sum up, the delivery service is atrocious, with an app to match. This is painting Roseland in a bad light.