Online ordering was easy and straightforward. I then started to receive emails advising that a carrier company, MXL Deliveries, was aware of my order and would keep me informed of delivery. Nowhere on the emails did it say what the order was or from which company, nor any order number (I had several outstanding deliveries with various companies at the time). It was only when it arrived did I discover it was a super king oak bed from Roseland. It came in 3 parcels, 2 small and one very large. The 2 small ones were taken to the bedroom, while the large heavy one was left in the hall. The bed itself was great but I will not be using Roseland again unless they find a more professional delivery partner.