Mixed review, item ordered was lovely, but was damaged, spoke to customer services who give me back £35 out of a £190 order, which is around 18%, had the option to send back but item was all unboxed etc and they Cudnt tell me a date to collect this one and send out another, so wud of meant waiting for something I needed, box was smashed to pieces when it arrived so I knew it was gonna end bad, wud suggest using better couriers, had a large order recently from cotswold company, all oak items and all come in perfect condition and had a huge amount more packaging inside the cardboard box and box was in perfect condition