I recently purchased a TV unit. It's lovely. However I did make contact via the website to say that I was notified at 9am on the same day that the unit was to be delivered giving me no notice to make preparations and it was waiting for me outside my front door when I returned home from work. Luckily it wasn't raining nor stolen. Although its heavy and couldn't be easily carried away. I also advised that there was a little bit of damage to to top left corner. To date I've not had any acknowledgement of my contact. Customer services could be better, but overall a lovely piece and delivered within the specified time.