Delivery was quick as the goods were in stock. But the first chest of drawers we ordered a Surrey Oak large chest of drawers despite it saying it was heavy on the box and needed a 2 man delivery was delivered by one man in a white van with no tail lift. The item once unpacked was damaged, one leg was completely detached from the main body of the drawers and there was a large split in the centre of the chest where the drawers met. To be fair to Roseland the customer services were efficient and very polite but there was no replacement in stock so we ended up having to order a different item at a vastly increased cost. No discount was offered for the inconvenience, despite asking. The second chest a Zelah chest, 3 over 4, arrived very quickly, this time with a 2 man delivery but this wasn’t perfect when unpacked either, with the hardboard back which was simply stapled on, detached at the top in several places, which we tacked into place ourselves. However the chest looks good, but for the price I would have expected it to be perfect. Overall I like the furniture but do think it is overpriced for the quality.
3 years ago
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