5-stars for the products purchased (bookcase, tv stand and nest of tables). Nice quality and well priced.
However, the delivery process is a farce. Company unable to give any indication when items will arrive. Delivery is outsourced to XPD who also are unable (unwilling) to give any meaningful advance notice. The best you chance hope for is a 2-hour advance warning they are coming - and that's it. If you can't make it home in time, you're stuffed. They have a tracking app which isn't fit for purpose too.
Our 1st delivery only had two items. Queried with Roseland, who said they'd chase up - but no promises when delivery would happen of course. 2nd delivery, guy arrived, only to find that our missing item hadn't been put on the van. He only realised when he got to ours. Eventually delivered third time. The drivers are very friendly, in fairness.
Would happily buy more Roseland furniture, but never will again due to their shambolic delivery arrangements. They need to hold their delivery company to account. Seems they're letting the tail wag the dog too much, so to speak.
3 years ago
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