This review relates to the 'London Oak' nest of small tables. The quality of the product is excellent. The reason I have given them 4 stars is because of the scope to improve their communication relating to the progress of orders. I was told the item would take 4-6 weeks to arrive, and it did take 6 weeks. From the confirmation of order email the next one I had was 6 weeks later to say that the item had been despatched. As it was at the upper end of the delivery window, and I had had no further updates, I was concerned and about to chase it. Perhaps an interim stage in the order process saying 'your order is being processed and we estimate it will be despatched on xx/xx/xx'. would be helpful.
3 years ago
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