The quality of the furniture is excellent but unfortunately, the problem I had was the item not being collected for delivery. I know this is due to a courier error but after numerous phone calls and being told someone would get back to me it took me to call again before this was rectified. The delivery driver that finally delivered my furniture refused to deliver to my front door even though I made you aware that I lived in an apartment with lift access. I am a 79year old lady and if it was not for my grandson arriving a few hours later it would have remained downstairs. This is not acceptable.