The shape of the chair I purchased is fantastic. The comfort is tremendous. The delivery service is horrendous and I implore Roseland to change the delivery company. The couriers they employ give you a tracking service, but make you create an account to be able to leave the courier a message. However, there’s a fundamental flaw in creating an account - they never send you a confirmation email, through which you have to complete the registration process in order to be able to leave the courier a message, change delivery date/time, etc. I spent hours attmepting to coerce the utterly inept delivery system into accepting my registration - but to no avail. This then resulted in my chair being delivered at an inconvenient time and simply left at my front door for all the world to see, until I came home from work. It was roughly there for over six hours, if their delivery time was as stated in the original delivery update sent to me. This is completely unacceptable, and I’m certain nobody from either Roseland or the courier company would accept this level of service. I really like my purchase, but I will not shop with Roseland for my impending purchases due to the disgraceful courier company they use.