We ordered a Stratton bookcase with with 2 drawers online. The ordering process was efficient and delivery was speedy. The driver was most helpful and courteous. The drawers in the unit were very badly fitting, we rang the sales department about this, the lady we spoke to was again most helpful, asked for photos which we sent. She agreed they certainly didn’t look good and offered us a refund or £30 discount. We accepted the cash, as felt it too protracted an issue to deal with re-delivery etc. We were just about to order a complete set of bedroom furniture, but have now decided against buying it from Roseland, in case we have a similar experience.