Despite paying for express delivery Roseland failed to deliver within the agreed time slot and date. Your couriers failed to notify me that they were unable to deliver (as it transpired because they did not have room in their van for my bookcases). Your office was unable to guarantee that my items would be delivered the next day or the day afterwards. Refunding the express delivery charge did not begin to meet the cost to me of waiting in for a whole day. I was also unable to organise my books and this led to further delays in organising other rooms in my house (we have just moved in). It seems that the method of communications between your customers and you and your agent/courier and you is not fit for purpose. I have cancelled my order and asked for a full refund. Your office say this can only be processed once they have heard from your couriers that the items have been returned. This is nothing to do with me and our contract. I never received the items so responsibility for their whereabouts is nothing to do with me either. Please refund me the full amount asap.