I ordered a lovely slim bookcase on line. The website told me they could deliver in a few days and I was delighted. It stated free delivery in UK. They then charged £25 for 'speedy' delivery. I phoned the day before order was due and was told it was OK. On the day of delivery I couldn't open delivery details and phoned them again. They called back an hour later to say courier was too busy. I told them I paid for speedy delivery. I was told the delivery charge was for delivery to Scotland and gave me no indication of delivery date. Beware, free delivery in the UK.......unless you live in Scotland. Order cancelled.