I decided to order from them given great reviews and the fact they deliver "to the door". Well, they actually don't. I contacted them to complain about my delivery dumped on the ground floor despite delivery address being floor 4 and they brazenly said that the driver would of (SIC!) done a risk assessment to see if it was safe for them to bring the item upstairs on a 1 man courier. Well, that's not what you guys advertise. When delivery details say - TO THE DOOR, I expect TO THE DOOR delivery. No more, no less. As for their customer service skills - mixed bag - before the delivery, they were great and helpful - as soon as I reported the issue - they would not give a monkey's. They will still get back to your emails but with no understanding and groundless excuses. Since I don't like being taken for a fool and since the Consumer Law is on my side, I will be reporting them further.