Item is really well made, comes fully assembled (only have to attach the handles) well packaged to prevent damage during delivery. Annoyingly, you can't choose a delivery slot when making your purchase and that's where the trouble begins. Trying to arrange a suitable delivery slot was a nightmare. Communication with Roseland was vague and often unhelpful, being told one thing and then something different. There was no communication at all with the delivery company. The item ended up being jammed in the shed (contrary to my instructions) and I was not notified of this until I contacted Roseland again to request a refund. Complaints to both Roseland and the delivery company (XPD) were ignored. I would not use Roseland again which is a shame as their furniture is well made and I am very happy with the item, but the hassle and stress around the delivery is just not worth it!