A mixed review. Our oak shoe bench was delivered quickly and at expected date/time slot. The wooden part of the bench seems well made - lovely real oak finish and other wood used in unseen areas to support structure. However, the three baskets made of water hyacinth are not uniform. Colour variation is natural and acceptable. Two have a very similar, tight weave. But the third has a much wider weave and is less stable when loaded with shoes. Roseland couldn't replace a single basket and we're unwilling to exchange the whole bench, clearly deciding that the tolerance in basket differences was acceptable, despite the website showing a perfectly uniform set of baskets. Disappointing. They did offer to return for a refund, but we're keeping it as the oak is lovely and it's a perfect size for our hall. I probably wouldn't order from them again though, as I wouldn't trust their product photographs and descriptions.